Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 30, 2018 at 3:24 pm #1003678
    Khombelwayo Mlotshwa
    Guest

    Hi support, I have errors on my site after being hacked, I cleaned my site but now it has errors I cant fix. May you help me fix it? Please let me know what I have to pay so support can help me.

    I tried registering with kriesi.at/support but its not sending me any password.

    Site url: apostles.org.ls
    Error:
    [29-Aug-2018 01:33:00 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php on line 805
    [29-Aug-2018 01:33:02 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php on line 805
    [29-Aug-2018 01:33:02 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/apostles/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php:805) in /home/apostles/public_html/wp-includes/pluggable.php on line 1219
    [29-Aug-2018 01:33:28 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php on line 805
    [29-Aug-2018 01:33:29 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php on line 805
    [29-Aug-2018 01:33:29 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/apostles/public_html/wp-content/themes/enfold/framework/php/function-set-avia-backend.php:805) in /home/apostles/public_html/wp-includes/pluggable.php on line 1219
    [29-Aug-2018 09:27:01 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/includes/helper-social-media.php on line 193
    [29-Aug-2018 09:27:01 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/includes/helper-social-media.php on line 193
    [29-Aug-2018 09:27:01 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/includes/helper-social-media.php on line 193
    [29-Aug-2018 09:27:01 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/includes/helper-social-media.php on line 193
    [29-Aug-2018 09:27:01 UTC] PHP Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold/includes/helper-social-media.php on line 193

    August 30, 2018 at 3:54 pm #1003690
    Dude

    Hey Khombelwayo Mlotshwa,

    Please give us the username and e-mail you used to register a support account. We’ll then send the password to you.

    Best regards,
    Dude

    August 30, 2018 at 4:26 pm #1003705
    Khombelwayo Mlotshwa
    Guest
    This reply has been marked as private.
    August 31, 2018 at 4:33 am #1003884
    Rikard

    Hi,

    Thanks for that, you can login using your username or email and the password in private.

    Best regards,
    Rikard

    August 31, 2018 at 6:16 am #1003927
    Khombelwayo Mlotshwa
    Guest

    So will i only get help when i login there?

    August 31, 2018 at 8:49 am #1003960
    Dude

    Hi,

    I’d recommend to reinstall the theme via ftp: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#ftp-install

    Connect to ftp, go to wp-content/themes and rename the theme folder (“enfold”) to “enfold_bak”. Then download the new files from themeforest, unzip the theme files and upload them to wp-content/themes/enfold. Make sure the style.css file is located in wp-content/themes/enfold (file path wp-content/themes/enfold/style.css).

    If this doesn’t help open up the child theme functions.php (or enfold functions.php if you’re not using a child theme and add tgis code at the very top (after the error_reporting(0);

    Best regards,
    Dude

    September 2, 2018 at 6:24 am #1004569
    Khombelwayo Mlotshwa
    Guest

    The site loads continuously displaying the preloader logo and does not bring up the whole page, please take a look at it.

    When i enable display errors in the php-ini i see the following:

    Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold-child/framework/php/function-set-avia-backend.php on line 805

    Warning: html_entity_decode(): charset `UTF8-8′ not supported, assuming utf-8 in /home/apostles/public_html/wp-content/themes/enfold-child/framework/php/function-set-avia-backend.php on line 805

    Warning: Cannot modify header information – headers already sent by (output started at /home/apostles/public_html/wp-content/themes/enfold-child/framework/php/function-set-avia-backend.php:805) in /home/apostles/public_html/wp-includes/pluggable.php on line 1219

    September 2, 2018 at 4:19 pm #1004656
    Vinay

    Hi,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    In your case Rikard has already generated a password for you please login and create a new ticket so we can help you further.

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

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