Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 11, 2018 at 8:58 am #971000
    Luca

    Hey guys,

    I have two YouTube videos embedded via video-element, but they are not loading and even if you click on them, nothing happens.
    Conditional play is not even activated on these ones but still, they are not shown.

    I’m using WP Fastest Cache and deleted the cache multible times and re-configured the videos, nothing works.

    What’s wrong here?

    June 11, 2018 at 2:04 pm #971193
    Victoria

    Hey lucaroehrl,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    June 11, 2018 at 4:23 pm #971275
    Luca

    Sure, here you go!
    (You can turn it off if you want, just re-enable it afterwards, please)

    June 12, 2018 at 8:48 pm #971825
    Victoria

    Hi lucaroehrl,

    The videos are working when you’re logged in, but not when you’re logged out.

    Have you tried deactivating all plugins one by one to check which one is causing this issue and let us know if this solves the problem?

    Best regards,
    Victoria

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