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  • March 20, 2022 at 3:59 pm #1345260
    Jules

    I reported this issue yesterday: https://kriesi.at/support/topic/youtube-video-not-showing-thumbnail-black-screen/#post-1345218

    It worked yesterday, but I applied the same suggested fix for the pages I listed below, but the black screen still appears. How can I resolve this? Thank you.

    Best Regards,
    Julio

    March 20, 2022 at 5:37 pm #1345264
    Mike

    Hey Julio,
    Thank you for the login, both of these pages were using the wrong video links, please follow the format show in the element:
    2022-03-19_001.jpg
    youtu.be is not the same as youtube.com
    please see the correct link in the Private Content area.
    I corrected your pages, please clear your browser cache and check.

    Best regards,
    Mike

    March 20, 2022 at 8:28 pm #1345290
    Jules

    Mike,

    Thank you so very much for your help, as always

    Please close this topic.

    Best Regards,
    Julio

    March 20, 2022 at 8:37 pm #1345291
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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