Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 19, 2022 at 3:57 pm #1345188
    Jules

    I have 2 posts that I created with YouTube videos using the Video Element (see links below) where the preview screen is black with the link in the upper left-hand corner. This is what typically occurs when the YouTube video is Private, but that’s not the case…they are Public. If I click on the link the video will play.

    Note: I created these posts from a template and simply changed the video URL and a couple other items. The other 2 posts created from the same template work fine.

    How can I have the preview screen / thumbnail show up vs. this black screen? Thanks for your help.

    Best Regards,
    Julio

    March 19, 2022 at 7:21 pm #1345204
    Rikard

    Hi Julio,

    Please try using the URL format in private instead, to see if that helps.

    Best regards,
    Rikard

    March 19, 2022 at 9:02 pm #1345214
    Jules

    Hi Rikard,

    Thanks you for your help. That fixed the problem.

    What’s strange is when you go to these videos in YouTube and click Share, here is what I get: https://www.youtube.com/[VIDEO_ID] The extra parameters that you suggested: watch?v= are not present. How would I know to include these parameters?

    Thank you so much!!!

    Best Regards,
    Julio

    March 19, 2022 at 9:33 pm #1345217
    Mike

    Hi,
    Glad to hear that you have this sorted out, and sorry for any confusion, this parameter is shown on the video element.
    2022-03-19_001.jpg
    Since this is sorted out shall we close this then?

    Best regards,
    Mike

    March 19, 2022 at 9:39 pm #1345218
    Jules

    Thank you Rikard & Mike!!!

    Yes, please close this topic.

    Best Regards,
    Julio

    March 19, 2022 at 11:02 pm #1345225
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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  • The topic ‘YouTube Video Not Showing Thumbnail – Black Screen’ is closed to new replies.