Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • December 6, 2019 at 6:04 pm #1163434
    dondela

    Dear support,
    please take a look at my sites Video. It is just showing the youtube-link instead of the video. Is this a known error?
    Thanks

    December 7, 2019 at 5:43 am #1163526
    Rikard

    Hey dondela,

    Please try the URL in private instead.

    Best regards,
    Rikard

    December 7, 2019 at 3:16 pm #1163586
    dondela

    Hey Rikad,
    thanks for the hint but there is still no video with the new url. Any other idea?

    December 7, 2019 at 4:06 pm #1163616
    Victoria

    Hi dondela,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    December 7, 2019 at 4:11 pm #1163620
    dondela

    Hi Victoria, please see private content.

    December 7, 2019 at 5:30 pm #1163650
    Victoria

    Hi dondela,

    Please disable the video lazy loading in your caching plugin and see if the issue persists.

    Best regards,
    Victoria

    December 8, 2019 at 2:51 pm #1163795
    dondela

    I don´t use a caching-plugin?

    December 8, 2019 at 3:27 pm #1163812
    Victoria

    Hi dondela,

    Sorry, I saw a lazyloading class and thought it was coming from a plugin.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    December 8, 2019 at 4:31 pm #1163826
    dondela

    HI Victoria,
    if i duplicate the page, the video works. Strange…

    December 8, 2019 at 8:08 pm #1163868
    Victoria

    Hi dondela,

    I cannot see the preview link. So just keep the other page, where the video is working. It is weird.

    Best regards,
    Victoria

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