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  • August 14, 2015 at 10:03 pm #488026
    dnet-dev

    When using a youtube video in the fullscreen slider, and the video is set to “not play” on load, the default image shows for the videos.

    But, when the slide set completes, and it goes back to slide 1, the image is gone and only the slider text appears (and the background is black). This does not seem like normal behavior, and if anything, could be an annoyance to visitors.

    Example included in private…

    What can be done, as this needs to launch Monday!

    Thanks folks

    August 16, 2015 at 8:08 pm #488429
    dnet-dev

    Wow, that fell off the radar fast.

    For now, I am ending my slideshows after the last slide, but that is not opportune for this upcoming large clients website. We need to be able to let the slideshow loop, and if we do, the default Youtube image for their videos disappear.

    Does anyone know of a fix for this?

    August 17, 2015 at 8:11 am #488659
    Rikard

    Hi,

    Sorry for the late reply. How can we access your site? It needs to accessible publicly or with a password.

    Thanks,
    Rikard

    August 17, 2015 at 2:07 pm #488911
    dnet-dev

    @Rikard

    I actually included the data you requested in the private section of my first post. Just a host file edit is needed. If you need more info, please let me know.

    As I stated, I have stopped looping on the slideshow to stop the black screen after the final slide finishes and goes back to #1. If you want it back on, please let me know.

    I do have caching in place now as well, but this issue presented itself before this happened. The site launches today, so I will be in a bind to have any work done on it…but, just let me know what you need to see.

    Thanks

    August 18, 2015 at 11:12 am #489377
    Andy

    Hey!

    we are lots of people in our team and can’t change any host files. Let us know when your site is live and we’ll take a look.

    Regards,
    Andy

    August 18, 2015 at 2:17 pm #489512
    dnet-dev

    Thank you for your help. We needed to launch the site, so we took a different route and linked the videos (not the best option). So, the videos do not play in the slider now (disappointed).

    But, I plan to add this to a demo site that IS live and see if it does the same thing. Will update with link when complete.

    • This reply was modified 9 years, 3 months ago by dnet-dev.
    August 18, 2015 at 5:36 pm #489631
    dnet-dev

    Ok,

    I have a demo of the same site up….and I have removed all caching plugins, just to make sure that is not the issue. Same issue exists. Once the slide set completes and goes back to step one, the screen stays black and will not load the starter image from youtube (or from the backup image applied in the fullscreen slider)

    Link is in the private section (note: This is on a Multi-site install, but the issue is exactly the same on a clean WordPress as well)

    Thanks

    August 19, 2015 at 2:24 pm #490068
    Andy

    Hey!

    can you provide us admin access so we can take a closer look? post login details here as private reply.

    Regards,
    Andy

    August 19, 2015 at 2:38 pm #490083
    dnet-dev

    @Andy

    Thank you. Credentials in private section.

    August 21, 2015 at 11:26 am #491257
    Andy

    Hey!

    thank you for making us aware about this issue. We forwarded it to our developers. Hopefully they can implement a fix for it soon. Thank you for your patience.

    Best regards,
    Andy

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