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Hello all,
This is so frustrating. I’m using a Video slide within a full-width slideshow – and the ‘disable autoplay’ checkbox is unchecked – yet my video refuses to autostart. I tried adding autoplay=1 or autoplay=”on” and that doesn’t work either. Please help. Thank you!
Hey James,
If you mean the header image, it started up immediately for me. Have you cleared your cache a few times over? Also, are you having this issue on desktop?
Best regards,
Jordan ShannonHello Jordan,
The test started immediately for you? I’m on an imac and whether I try Safari or Firefox it refuses to start up. What are you using?
Hi @jamesgeiger and Jordan Shannon,
I had the same issue. I’ve been troubleshooting and noticed that when I uncheck “Mute Video Player,” that’s when it won’t auto start — even though “Disable Autoplay” is also unchecked. Jordan, you’re right — in Chrome and even Firefox it works fine, but in Safari, it won’t autoplay. In digging further into preferences in Safari, here’s the issue: Preferences > Websites > Auto-Play, be sure it’s set to “Allow All Auto-Play” in lower right rather than “Stop Media with Sound.” So, if it’s not working within any given browser, check preference settings.
Hope that helps!
OMG Jordan – THANK YOU – I really was pulling my hair out on this and never considered the Preferences panel for Safari. Brilliant!!
My best,
Jim Geiger
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