Viewing 4 posts - 1 through 4 (of 4 total)
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  • March 4, 2022 at 1:13 pm #1343124
    Enrico Baravoglia
    Guest

    Hello everyone,
    I’ve just posted a message in support forum (https://kriesi.at/support/topic/icon-grid-image-flip-box-broken-after-enfold-upgrade-from-ver-4-8-7-1-to-4-9/) and I’ve been notified about my support license actually expired. This is the purchase certificate (private):

    […]

    Now: how is that ENFOLD is actually upgradable, for those sites it has been used for, but the support is not valid, based on the same license that allows us such automatic themes updates?
    Am I in wrong (with regards to my assumptions that if a theme is registered, because of its initial payment, then also the support should be included), or not?
    Thanks for clarifications and best regards, e.-

    March 4, 2022 at 7:24 pm #1343185
    Rikard

    Hey Enrico,

    Your theme license is valid for life, but your support access is not. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. We are required to have paid support by Envato.

    Best regards,
    Rikard

    March 5, 2022 at 12:26 pm #1343247
    fucine

    Thank you, Rikard. This has been acknowledged.
    Going to purchase that support extension, then I’ll be back to that other on-hold ticket.
    All the best, e.-

    March 5, 2022 at 11:09 pm #1343305
    Mike

    Hi,
    Glad Rikard could help, Thank you for using Enfold.

    Best regards,
    Mike

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