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So, I have two installations of Enfold on two different websites.
Since the latest update, from both websites, every few days, I get the following email: I have done a reinstall of the theme files over and over, uploaded the zipped file to the server and then copied the unzipped files to the themes many times. but every few days keep getting this email:
thanks for any help!
-Srishti
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Howdy!Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Enfold.
First, visit your website (https://astrology-videos.com/) and check for any visible issues. Next, visit the page where the error was caught (https://astrology-videos.com/wp-login.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.5.3
Current theme: Enfold (version 4.7.6.4)
Current plugin: (version )
PHP version 7.3.13Error Details
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An error of type E_COMPILE_ERROR was caused in line 615 of the file D:\inetpub\wwwroot\astrology-videos.com\httpdocs\wp-content\themes\enfold\config-templatebuilder\avia-template-builder\php\template-builder.class.php. Error message: require_once(): Failed opening required ‘D:\inetpub\wwwroot\astrology-videos.com\httpdocs\wp-content\themes\enfold\config-templatebuilder/avia-shortcodes/av-helper-mailchimp.php’ (include_path=’.;C:\php\pear;D:\inetpub\wwwroot\astrology-videos.com\httpdocs\wp-content\plugins\magicmembers\core/\libs’)Hey c_srishti,
You can disregard this email if everything is working properly.
You can even disable these emails.
Best regards,
VictoriaHi Victoria, The site actually crashes every few days. so I can’t disregard the message.
Can you please help me figure out what’s wrong and how I can fix this error?Hi,
Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi c_srishti,
The credentials you gave does not work, please check.
ERROR: Incorrect username or password.Best regards,
NikkoHi,
Thanks for that. Could you try disabling all plugins to see if that makes any difference please?
Best regards,
Rikardhi Rikard,
Unfortunately, this is a live site with subscribers, I can’t really disable the plugins for that reason, and also the websites crash every 2-3 days. So i will have to have the websites offline. But then also when there is no traffic on the websites, we might not get a true test.
The thing is, it used to work before the latest update of the theme. Are there any other ideas?
I can also send you the error that come up in the php-errors file.
Thanks
SrishtiHi,
Thanks for the update. This is not a general problem with the theme, so we would have to test different things to find out the cause. If you can’t change things on your live site, then please copy it to a staging site, so that you can test things there instead.
Best regards,
RikardThanks for your patience, Rikard. I will set up a staging site and get back to you on that.
I just wonder if without the traffic going to the site, we will encounter the same problems, because obviously it crashes after a certain duration of time with some code that’s getting hit. Anway, I will copy the whole website over to a staging site and let it run a few days and see what happens.
Best Wishes
Srishti
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