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  • September 30, 2022 at 11:42 am #1367070
    Lene Sachs
    Guest

    Hey Enfold
    When accessing my account at the Enfold support forum this message appeared…
    ———————————————————————————————————————————-
    We are very sorry but it seems your Theme License has expired on October 25th, 2018
    In order for you to post support questions you need to enter a new valid themeforest license code
    You can purchase a new license on themeforest or if you purchased one recently simply download it on themeforest

    ——————————————————————————————————————————–

    Do I need a new license key for ongoing updates from Enfold theme or is this only related to support? This a very odd, as I could enter en support forum in 2020 and use the service.

    Please could you verify, what I should do?

    Best regards
    Lene Sachs

    • This topic was modified 2 years, 3 months ago by Yigit.
    September 30, 2022 at 11:45 am #1367079
    Yigit

    Hi Lene,

    Thanks for contacting us!

    We had to implement valid support period policy due to our agreement with Envato (you can read more here – https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required ).

    If you would like to receive support from us, you would need to renew support on Enfold’s ThemeForest page. After renewing support, you can go to https://kriesi.at/support/forum/enfold#new-post and re-validate your existing purchase code and start new threads.

    You will receive lifetime updates even if your support is expired.

    I hope that helps!

    Best regards,
    Yigit

    October 6, 2022 at 3:44 pm #1367820
    Sachs
    This reply has been marked as private.
    October 6, 2022 at 4:07 pm #1367823
    Rikard

    Hi Lene,

    Yes, that is where you can order extended support. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

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