Viewing 15 posts - 1 through 15 (of 15 total)
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  • January 13, 2019 at 12:52 am #1053262
    flocco21

    Hello,

    If someone writes a comment, he gets no indication that the comment is moderated.

    After the comment, the page is simply reloaded. Without hint, what happens now.

    Some readers then write the comment twice because they think it did not work.

    Is there a way to show a hint that the comment needs to be moderated?

    thanks you

    January 14, 2019 at 2:34 pm #1053686
    Victoria

    Hey Florian,

    Here is a thread for you to consider

    Comment awaiting moderation

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 15, 2019 at 2:16 pm #1054126
    flocco21

    Hi Victoria,

    I’ve tried this, but this crashed our blog.

    After replace the 2 files, the blog looks like this:

    https://phototravellers.de/bilder/blog-comments.jpg

    best regards
    Florian

    • This reply was modified 5 years, 10 months ago by flocco21.
    January 15, 2019 at 6:49 pm #1054267
    Victoria

    Hi Florian,

    Can you please attach the actual screenshots?

    Best regards,
    Victoria

    January 18, 2019 at 3:25 am #1055318
    flocco21

    Hi Victoria,

    the one above is the screenshot. Of course we re-recorded the old data. Everything works again.

    Is there otherwise a possibility?

    best regards
    Florian

    January 21, 2019 at 6:08 am #1056426
    Nikko

    Hi Florian,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 24, 2019 at 12:42 pm #1058124
    flocco21

    Hi Nikko,
    please see private Content
    best regards
    Florian

    January 31, 2019 at 5:41 pm #1061076
    Günter

    Hi,

    In version 4.5.3 the fix for the comments has been added – can you try to upgrade to this version ?

    Maybe you have a staging site to test it before going on a live server.

    Best regards,
    Günter

    February 4, 2019 at 2:47 am #1062449
    flocco21

    Hi Günter,

    now I have the latest version. Unfortunately the problem persists.

    many Greetings
    Florian

    February 8, 2019 at 1:53 pm #1064575
    Günter

    Hi,

    Strange.

    Are the login credentials still valid?
    And can you also give me the link to the page pls?

    Best regards,
    Günter

    February 28, 2019 at 7:08 pm #1072702
    flocco21

    Hi Günter,

    sorry for the late reply.

    Yes, the login is stil valid.

    What ist the page pls?

    best regards
    Florian

    February 28, 2019 at 7:39 pm #1072712
    Günter

    Hi,

    I wanted to have the link to the page that is not working to check in the backend.

    Best regards,
    Günter

    February 28, 2019 at 7:48 pm #1072714
    flocco21

    Hi Günter,

    it’s every site, where you can comment .-)

    best regards
    Florian

    March 1, 2019 at 8:39 pm #1073375
    flocco21

    Hi Günter,

    I dont know why, but now it wirks fine!

    best regards
    Florian

    March 3, 2019 at 9:12 am #1073863
    Rikard

    Hi Florian,

    Great, I’m glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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