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I tried importing the Yelp icon via fontello and the import/export tab under theme options but it keeps saying “Couldn’t add the font because the server didn’t respond”. I’ve tried logging out and back in, re-downloading the file, and clearing my cache but nothing is helping.
Hey sjahan,
Can you give us temporary admin access? so we can inspect the issue further.
Best regards,
NikkoHi,
I checked it and I see error 500 (internal server error) when inserting the font. Can you try to increase memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/ and see if it helps.
Best regards,
NikkoI increased it to 256M and I still get the same error message. These are all of the settings:
allow_url_fopen On
display_errors Off
error_reporting E_ALL
file_uploads On
log_errors On
mail.force_extra_parameters no value
max_execution_time 300
max_input_time -1
memory_limit 256M
open_basedir no value
post_max_size 64M
session.save_path /tmp
short_open_tag On
upload_max_filesize 64MHi,
Can you post what is written on error_log.php? can you also try the solution mentioned in this thread: https://kriesi.at/support/topic/couldnt-add-the-font-because-the-server-didnt-respond/
Best regards,
NikkoI just enabled zip archive and the hosting provider does allow zip because it’s Go Daddy and I have used them before for other websites with Enfold. I tried getting the error logs and I couldn’t find anything though. I went to Cpanel–Errors (in the Metrics section)–and the log was empty.
Hi!
Please ask your hosting provider if they are blocking the admin-ajax.php file. Another user on the same host is having a lot of issues with the site because the host is blocking that file.
// https://kriesi.at/support/topic/enfold-is-causing-intermitten-503-and-502-errors/
Regards,
Ismael
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