Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 2, 2020 at 11:17 pm #1189537
    Nathan Lahm
    Guest

    From my tech at Envato:

    I installed the demo content correctly but the images are not included. You have to contact with the developer of the theme and request him the XML of the demo content with all the images included.

    It is for this theme: https://kriesi.at/themes/enfold-minimal-portfolio/

    I didn’t know you guys could do this as well.

    Thanks!!!

    Nate

    March 5, 2020 at 6:14 pm #1190535
    Victoria

    Hey Nathan Lahm,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    March 5, 2020 at 11:28 pm #1190697
    nlahm

    Here is the URL: https://kriesi.at/themes/enfold-startup/#top

    I am registered under: nlahm

    March 6, 2020 at 8:45 pm #1190984
    Victoria

    Hi nlahm,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 7, 2020 at 12:03 am #1191031
    nlahm

    Here ya go!

    Yes, these are the wp-admin credentials of your site:

    • This reply was modified 5 years, 9 months ago by Victoria.
    March 10, 2020 at 5:34 pm #1191936
    nlahm

    Any update??

    March 10, 2020 at 6:11 pm #1191953
    Yigit

    Hi Nate,

    Sorry for the late reply!

    While we are inspecting the issue, could we reset your database and try to re-import the demo?

    Best regards,
    Yigit

    March 10, 2020 at 6:32 pm #1191969
    nlahm

    Yeah, go ahead.

    March 10, 2020 at 10:47 pm #1192046
    Yigit

    Hi,

    Could you please contact your hosting provider and ask them to increase “Max_input_time” to “60”? It currently seems to be set to “-1”. Images should import correctly after that :)

    Best regards,
    Yigit

    March 31, 2020 at 6:07 pm #1199396
    Nathan Lahm
    Guest

    Issue number 2: I imported the demo correctly but seems that the images are not imported correctly. This is a common issue as you can see here https://www.google.com/search?client=firefox-b-d&q=enfold+not+importing+images and recommend you contact with the developer of the theme in order to solve it because he can provide you the images in order to uplod them to the server.

    April 13, 2020 at 7:04 am #1203228
    Rikard

    Hi,

    I’m very sorry for the late reply. I tried logging into your site but the login details you posted are not working anymore, please check and verify if you still need help with your site.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.