wrong tooltip position in firefox

Hi,

Thank you for the update.

The following script might help. Please add it in the functions.php file.

add_action('wp_footer', function() {
	?>
	<script>
		(function($) {
	            $('.av-image-hotspot').trigger('mouseenter');
		})(jQuery);
	</script>
	<?php
});

This will simulate a hover event on the hotspots on page load and it should trigger the script to calculate the position of the tooltip.

Best regards,
Ismael

Hi Sven,

Thank you for the update.

Can we access the site’s dashboard? We would like to test the script. Please post the login details in the private field.

Best regards,
Ismael

Hi,

Can you tell me: is this a problem of Enfold or a problem made by the browser Firefox?

It is probably an issue with the theme — specifically the script that calculates the tooltip position. Unfortunately, we won’t be able to provide you with a proper solution if we don’t have access to the site. Have you tried to adjust the tooltip position?

Best regards,
Ismael

Hi,

What is the login URL? We tried the default login URL, but it redirects to a 404 page. Please include it in the private field.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the update.

We edited the script in the functions.php file, but it didn’t work. What happens when you slightly adjust the position of the hotspot, or the position of the tooltip?

Best regards,
Ismael

Hi,

We tried to adjust the position of the hotspot but the result is still the same. It works properly when the tooltip position is set to “Right Below” — but not when it’s above or centered. We are not really sure why the initial calculation is off.

Best regards,
Ismael

Hi,

Sorry about that. We’ll let you know once we found a fix. Please keep the thread open so that we can check it from time to time. Do you see the issue on other areas of the site?

UPDATE: We save the layout of the home page as template and use it on a test page. The hotspot works properly when we use an image that is of a different size and aspect ratio. Please check the test page in the private field.

Best regards,
Ismael

Hi,

Sorry for the late response. Since we can’t fix the issue yet, I guess we’ll have to close the thread for now. Please disable the login account and open a new thread if the issue becomes really troublesome to the site.

Thank you for your patience.

Best regards,
Ismael