Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 27, 2019 at 1:01 pm #1059339
    aabeve

    Hello,
    I notice that the background images on mobile seems to get a wrong format. I have already entered several new images to solve this problem, but I think this won’t help, because I get new problems again and again on several other pages.
    Please take a look at https://www.screencast.com/t/zThKsabT

    It also happens that pages are appearing on desktop, but not on mobile and tablet (example: https://www.aabeve.nl/arabisch-vertalen).
    It looks like Enfold is adding the desktop size also into mobile. Can you please solve this?

    A temporary login is added below. Please notice that you can use this login also for the not yet answered topic about the video in the sidebar.

    UPDATE:
    Hello, I have published all the pages with the same images as before again and for now the problems seems to be solved. However in the pas few days this problem appeared out of the blue, so I thibnk it make sense to keep this topic open for a few days.

    Best regards,

    • This topic was modified 5 years, 10 months ago by aabeve.
    January 28, 2019 at 4:23 am #1059498
    Vinay

    Hey Henk,

    I checked your site and the site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    In future, if you face the same issue please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    January 28, 2019 at 9:15 am #1059553
    aabeve
    This reply has been marked as private.
    January 29, 2019 at 7:39 pm #1060153
    Vinay

    Hi,

    Thank you for writing to us.

    We will surely answer your ticket in the same order we receive however some may take more time due to the nature of the issue please be patient :)

    Let us know if you need further help or we can close this ticket.

    Best regards,
    Vinay

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