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Posts
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Hello,
My Main Menu has changed layout, I do not know why.
I use a child template.This is a Dropbox link to a pdf showing the unwanted change:
https://www.dropbox.com/s/3fhcnj9u0orr50k/Layout%20Main%20Menu%20and%20the%20Sub-menu.pdf?dl=0How can I get it back to how it was and keep it that way?
Hey Loining,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
I believe the issue comes from having two Enfold’s installed, one v3.2 & the other v4.1.2
They seem to be both named Enfold, and your child theme could be having issues with it. Try removing one and updating the other to v4.2
I recommend creating a backup first: https://wordpress.org/plugins/duplicator/Best regards,
MikeThank you!
I have already deleted it, before you saw it.
It says it is deleted. But it is still there.
I renamed it in the cPanel too…What can I do more then?
Hi,
Can you provide FTP access in the Private Content area so we can take a closer look? Did you make a backup?Best regards,
MikeHello,
Backup is done, with All-in-One WP Migration. I’m told the free version only handle 500 MB?, this backup is 630 MB.
You are warmly welcome for the access!Hi,
I have removed the enfold v3.2 and manually updated your enfold to v4.2 but you still have the transparent menu.
You are getting the error: net::ERR_ABORTED on your /wp-content/uploads/dynamic_avia/owners_register.css and sometimes it is a 403 error, but your cPanel shows no error.This error for your css could be the cause for your transparent menu, but I couldn’t solve why you are getting this error.
I tried deactivating all of your plugins, purging your cache, and I checked the file permissions of your site.
Please ask your host if they have a hard cache in place and if they can clear it. Also ask if they have a firewall or mod_security that is giving a false positive and blocking anything.You had:
define( 'WP_MAX_MEMORY_LIMIT', '256M' );in your General Styling > Quick CSS field which I removed as it should not be there.
Best regards,
MikeThank you for all your effords.
I sent a mail to may contact person with the host.
I expect hearing from him at Monday.I think define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ ); was a try to speed up the site, or not having anything to slow the site loading down.
Hi Loining,
The theme generated css file is still blocked by the server, has a 403 status. So the settings and styles you added via theme options are not being applied and so your website looks different.
Best regards,
VictoriaWebhost think the reason of blocking is to be found in the .htaccess file, located at «l/wp-content/uploads» .
I have not been on a computer later on, but on smartphone it now looks good 👍
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