Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 24, 2017 at 12:58 pm #766107
    Schaetzl

    Hello there,
    on my site (see link in private content) the Masonry Galerie only shows the first line of products.
    Totaly there are 13 products but they are behind the first row.

    How can i fix thos problem.

    Thanks in advance

    • This topic was modified 7 years, 7 months ago by Schaetzl.
    March 25, 2017 at 9:04 am #766556
    Rikard

    Hey Schaetzl,

    Please try the following in Quick CSS under Enfold->General Styling:

    .avia_sortable_active .isotope {
    height: auto!important;
}

    Best regards,
    Rikard

    March 27, 2017 at 7:36 am #767231
    Schaetzl

    Hey Rikard,

    thanks for your support.

    This site works but in an other site the “Masonry” shows no more Blog Posts

    Will the next update solve the problem?

    Best regards,

    Simon

    • This reply was modified 7 years, 7 months ago by Schaetzl.
    March 28, 2017 at 4:50 pm #768291
    Andy

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Andy

    March 29, 2017 at 7:52 am #768636
    Schaetzl

    See Private:

    Best regards
    Simon

    March 29, 2017 at 3:22 pm #768861
    Andy

    Hi,

    please remove any customizations you’re currently using, to find out which one is causing this issue.

    Is your host using any kind of caching? if yes deactivate it.

    If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    March 29, 2017 at 4:43 pm #768908
    Schaetzl

    To install a fresh copy could not be the next step.

    The last Update made this issue. > Ricard told me: editing the Quick CSS

    
.avia_sortable_active .isotope {
    height: auto!important;
}

    This fixed that the blog is shown but it desroys the Masonry Galerie >>> only shows the first line of products under LINK1.

    I think the CSS has a problem.

    March 31, 2017 at 3:07 pm #769988
    Andy

    To install a fresh copy could not be the next step.

    Why not? did you try it? Don’t worry, you won’t lose any settings, as all your content is stored inside your database. However, make an update, just in case.

    I tried your to reproduce the issue on my installation, but Masonry Gallery works totally fine for me. So I think some kind of customizations you did are causing the issue or some corrupted theme files.

    Best regards,
    Andy

    April 3, 2017 at 9:46 am #770982
    Schaetzl

    I installed the fresh copy –> 2017 April 2nd – Version 4.0.5

    The problem is still there.

    Best regards

    Simon

    • This reply was modified 7 years, 7 months ago by Schaetzl.
    April 3, 2017 at 2:59 pm #771156
    Schaetzl

    With the quick css code:

    .avia_sortable_active .isotope {
    height: auto!important;
}

    the “Masonry Galerie” works but the “normal blog masonry” doesn’t.

    without the quick css the “normal blog masonry” works but the “Masonry Galerie”

    • This reply was modified 7 years, 7 months ago by Schaetzl.
    April 4, 2017 at 12:47 pm #771715
    Andy

    Hi,

    did you remove all your theme files completely before installing a fresh copy? this is crucial, if some corrupted theme files were causing the issue.

    Please remove any customizations you’ve done so far, to check if things get better for you and let us know about your results here. If you’re using a child theme, then switch to the default Enfold version.

    Also keep any plugins deactivated while testing.

    Best regards,
    Andy

    April 10, 2017 at 9:23 am #775334
    Schaetzl

    Hi Andy,

    thanks for your answer.

    Yes, i completely removed all files and installed a new version from the .zip.
    No quick css and no plugins were active but the problem ist still there.

    This code can fixe the problem but make antother one.

    
.avia_sortable_active .isotope {
    height: auto!important;
}

    Best regards,
    Simon

    April 10, 2017 at 5:07 pm #775554
    Andy

    Hi,

    I tested all your content on my own installation and on my own installation Masonry Gallery is working as expected. So something must cause it especially on your end. Are you sure you downloaded a fresh copy from your themeforest account after deleting all theme files completely via FTP?

    Can you provide us FTP access please?

    Also please ask your host if they are using any kind of caching and tell them to completely deactivate it.

    Best regards,
    Andy

    April 11, 2017 at 7:49 am #775853
    Schaetzl

    Hi Andy,

    yes, it was definitely a new and current version. I downloaded this from themeforest. And yes, all old files were removed before.

    Access to FTP:
    Our safety guidelines don’t allow this. I have the complete ftp directory packed and uploaded to our cloud. The corresponding access data can be found in the private content.

    Best regards
    Simon

    April 12, 2017 at 2:31 pm #776660
    Andy

    Hi,

    I made some more testings and I still think that there are some corrupted files inside your installation. Sending us your current FTP data doesn’t help, as we need FTP access, to be able to delete and upload new data.

    Best regards,
    Andy

    April 12, 2017 at 3:02 pm #776680
    Biggy

    Hi,
    we had the same problem after updating to enfold 4.0.5
    We localized the error in the enfold/js/shortcode.js on line 1269
    We removed this line: filters[‘layoutMode’] = ‘packery’;
    Now, all is fine!

    Regards
    Biggy

    April 12, 2017 at 3:59 pm #776747
    Andy

    Hi,

    glad you could solve it and thanks for sharing!

    Please feel free to open a new ticket if you have some more questions/issue where we can assist you.

    Best regards,
    Andy

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