Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 14, 2020 at 5:02 pm #1267218
    brandreach_at

    Hi,

    we’re encountering a very curious error on one of our pages.
    For logged in users everything seems to work fine but for visitors a different page is being displayed as footer and we can’t figure out why.
    The right footer page doesn’t have any settings that restrict viewing, so we’re not sure why it’s not being displayed as it should be.

    Can you tell what the error is and fix it?

    Thanks in advance
    Steph

    December 17, 2020 at 7:45 am #1268026
    Ismael

    Hey brandreach_at,

    Thank you for the inquiry.

    It works fine when we disable the User Switching plugin. What does it do? You may need to contact the plugin authors for more info about the issue.

    Best regards,
    Ismael

    January 12, 2021 at 11:38 am #1271832
    brandreach_at

    Hi Ismael,

    disabling the User Switching plugin didn’t do anything for us. Disabling User Role Editor Pro plugin solved the issue but we have this combination of theme and plugin across multiple pages and don’t have this error usually.

    However, it reminded me of a similar issue we had a while ago: https://kriesi.at/support/topic/maintenance-page-in-footer/#post-1203426

    I’ve tried changing the class-avia-custom-pages.php file as described in the post I’ve linked to, which resolved the issue.

    Best regards
    Steph

    January 12, 2021 at 1:53 pm #1271897
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    January 12, 2021 at 4:23 pm #1271936
    brandreach_at

    Hi Jordan,

    unfortunately we’re encountering issues like this across multiple sites.
    Is there any chance this could be analyzed properly and fixed in an upcoming theme update?

    Best regards,
    Steph

    January 18, 2021 at 3:09 am #1273182
    Ismael

    Hi,

    Based on your descriptions, it seems to be an issue with the membership plugins. Does it work properly when those plugins are disabled? It is possible that one of the options from the plugin is causing that issue.

    We do not encounter a lot of reports regarding this but we will forward the issue to our channel if it continues to be a problem.

    Best regards,
    Ismael

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