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AuthorPosts
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October 27, 2016 at 5:14 pm #704936
Hello, suddenly there’s a part of my homepage that it doesn’t look well and I don’t find the problem.
In the section “contact” there is:
-an horizontal line at the top that shouldn’t appear
-some space between the text and the picture that shouldn’t be there
-some other space at the end of the column
Can you help me fixing this please?
Thanks!October 27, 2016 at 8:39 pm #705011Hey!
Can you please post a link to your page and a screenshot showing the issues? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.
Cheers!
YigitOctober 28, 2016 at 11:43 am #705250I’m sorry, I thought I passed you everything already!
The page is giovannaseppi.com
I saw now that there is a problem also in the attached documents on the bottom of the “about” section.
In the private content you will find the public link.
Thank you!October 30, 2016 at 5:58 pm #705842Hi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Would you mind uploading the screenshot/mockup to imgur.com or dropbox gallery without any zipped attachment and share the link here :)
It’s not clear about which space you are refering to. However as I understand you are trying to remove the horizontal border on top of the contact form correct?
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#contact.container_wrap { border-top: 0px!important; }
Best regards,
Vinay- This reply was modified 8 years ago by Vinay.
November 3, 2016 at 1:26 pm #707715Hello again,
thanks, the line is gone!
I’ll send you new credentials to enter in FTP and I send you the link for the screenshots.
Thank you!November 6, 2016 at 9:41 pm #708959Hi,
Sorry for the delay, To check the issue we need the login credentials to your wordpress site (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayNovember 7, 2016 at 10:37 pm #709510Hello, isnt it everything you need? Is it working?
You can desactivate the plugins.
Tell me please if you need something else.
ThanksNovember 9, 2016 at 8:19 pm #710428Hi,
login information does not work. Can you check please?
Best regards,
AndyNovember 30, 2016 at 1:50 pm #718751Hello again,
I sent you the ftp access, maybe do you need instead the information to access from wordpress..
Here they are.November 30, 2016 at 2:15 pm #718771In the section “contact” there is:
-an horizontal line at the top that shouldn’t appear
-some space between the text and the picture that shouldn’t be there
-some other space at the end of the column
Can you help me fixing this please?so I checked the section in question, but I can’t see any issues you’ve mentioned. Can you provide us a mockup of the results you want to achieve please?
Best regards,
AndyNovember 30, 2016 at 2:22 pm #718780doesn’t it appear as in the jpeg I send you in dropbox?
just to make sure it’s not just a problem of mineDecember 2, 2016 at 10:51 am #719592Hi,
it looks like this for me (check private content).
Best regards,
AndyDecember 2, 2016 at 12:36 pm #719634Hi, i send you the link with the images of what i need.
I hope you can fix it.
Bye!December 2, 2016 at 12:46 pm #719639Hi,
thanks for the mockup!
Use this code inside Quick CSS field:
section.av_textblock_section { margin-bottom: 190px; }
and adjust as needed.
Also this one:
.avia-image-container.avia-align-center { top: -135px; margin-bottom: -138px; }
and adjust everything as needed.
Best regards,
AndyDecember 5, 2016 at 4:19 pm #720519Hello again Andy,
they doesn’t work… Looks like is not that the problem.
Can you check it again please?December 6, 2016 at 2:46 pm #721018Hi,
I put this code into your Quick CSS field:
section.av_textblock_section { margin-bottom: -190px !important; } .avia-image-container.avia-align-center { top: -135px !important; margin-bottom: -138px !important; }
and now it seems to work fine. Can you confirm please?
Best regards,
AndyDecember 12, 2016 at 4:47 pm #723227Hello Andy.
Thanks for your help.
The contact section looks fine, but there are still problems in the about section.
The picture is too high, it’s actually outside the section.
I put some shadow just to make it clear, can you see what I mean?December 12, 2016 at 4:58 pm #723230in the meanwhile, I have another problem.
There is a link that is not working.
In projects, I need that a picture (the 4th one) send me to this link: http://giovannaseppi.com/all-the-projects/edificio-residencial-casablanca but it opens the error page.
Why?
Thank you!December 13, 2016 at 4:31 pm #723791Hi,
let’s stick to one topic only here and feel free to open a new ticket for a new question/issue.
See private screenshot to check what I see when opening your about page. Everything looks fine to me. Not sure what you’re refering to in you screenshot. Shadow? Please highlight things, instead of showing the complete website. Otherwise no idea where to look at exactly.
Best regards,
AndyDecember 20, 2016 at 4:35 pm #726640Hello again, now the problem in contact section is gone because I fix it.
I’llopen a new ticket for the other one.
Thanks for your help! -
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