-
AuthorPosts
-
March 15, 2017 at 5:20 pm #761516
Hi I relaized few days ago that on teh site below (private content) I couldn.t save anymore woocommerce products translations. The updating spinning icon was up but nothing happened. I tried to deactivate the other plugins, but nothing changed. I tried to update a translationof pages and everything was stuck. Still on the frontend all the previous translations were working fine.
I updated my enfold to the last version but the problem remains. I give you below the an access to the administrative panel and ftp connection in case. It is urgent that I solve this problem.
Thank you very much in advanceMarch 15, 2017 at 5:39 pm #761532Hey Elena,
Have you tried clearing the cache a few times?
Best regards,
Jordan ShannonMarch 15, 2017 at 6:16 pm #761545Yes I did it but nothing. The problem occurred first when the client was trying to update some products translation via Woocommerce Multilingual section. When I tested it it came out that also page translation was having some problems
March 15, 2017 at 9:18 pm #761622Hi,
Are you getting any console errors from within the browser?
Best regards,
Jordan ShannonMarch 16, 2017 at 9:55 am #761796Hi Jordan no errors, but I realized that in the meanwhile when I open now pages and posts the avia advanced layout builder doesn’t load too. I can see the elements in the avia debug windows as shortcodes, but the graphic elements do not appear (spinning icon only). From the list of pages, I can see a spinning icon not running instead of the update icon for languages in those pages that I tried to update the language.
I am in contact with WPML too. I tried with another theme but the problem remains. However it is strange, as it happened suddenly. Myself and the client were easily translating everything, and after few weeks we didn’t do anything on the website this problem occurred.
March 16, 2017 at 10:07 am #761800I found where was te problem: the server settings were preventing any update saving. It has been solved. Sorry for any incovenience
You offer always great support!March 16, 2017 at 2:51 pm #761944Hi,
I am glad this was able to be resolved, and we will keep a record of the solution for others who may run into this issue in the future.
Best regards,
Jordan Shannon -
AuthorPosts
- You must be logged in to reply to this topic.