Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 4, 2017 at 9:16 am #787653
    itdirektgmbh

    Dear support team,

    we have some oddities on one of our customer pages. The customer tells us that they translated a lot of pages / portfolios and other stuff. On the next morning every site is translated back into the original language.

    We thought someone could clicks on the sync button or on the overwrite with original language button. But this is not true.
    On normal pages we can switch back to the last revision and the english stuff is online again but on portfolios the site is not recoverable.

    We investigate a lot of situations and we can not find the reason. In the settings we disbaled all the sync functions. Can you please help to find the issue.

    Thank you very much.

    Best regards Philip

    May 4, 2017 at 10:52 pm #788110
    Basilis

    Hey itdirektgmbh,

    That is a strange issue
    Have you tried contacted WPML team?

    Best regards,
    Basilis

    May 5, 2017 at 9:52 am #788279
    itdirektgmbh

    Hi Basilis,

    yes iam waiting for their answer.
    Hope they know what to do.

    Thank you!

    May 7, 2017 at 7:34 pm #789152
    Basilis

    Hi,

    Please do keep us updated if you do need anything else from us.

    Thank you very much

    Best regards,
    Basilis

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