WP Virus – Chinese letters in site title

I already tried clearing browser cache, used another pc, contacted my host to check all files but i didnt heared him from yesterday.
It is located somewhere at server side, not in local pc.

I scanned local PC for viruses and everything is safe, changed all passwords.
I scanned WP site using plugin, it shows possible errors in those files:
/home/hosting/fabrikaznanja.rs/htdocs/wp-includes/locale.php
/home/hosting/fabrikaznanja.rs/htdocs/index.php

I am worried because site lost good positions for keywords that were connected to main page. Our links were 4-th on the first page of Google search and they fall to bottom of the second page.

Yesterday, on our companys facebook page we received strange message, something like: hello. Maybe it is connected somehow.
Any help will be appreciated.

Hi Elliott,

Thank you for support. Our host company found today that problem was some plugin.
They are searching now for the source of the problem.

I already submitted website through webmasters tools after you told me. Links arent healed yet, maybe google will refresh them for a few hours I guess.

I hope that we will solve this soon and scared of loosing positions on Google for those pages that are affected.
If you have another info or advice, I will be happy to hear from you.

Thanks,
Milorad

Dear Basilis,

I dont think it is problem with Enfold theme becouse our hosting company told us there was problem with some outdated plugin.
As we dont have good communication with them, they didnt told us which plugin made problem. This is one of the reasons to change hosting company. They didnt installed security plugins in WordPress when they installed WordPress and createded theme that we were using before we bought Enfold theme.

Our hosting company cleaned website. We had problem becouse google put sign that is showing in search so our customers could see “This site may been hacked”. After cleaning website, we expected from hosting company to ask google to review site and remove sign. One month later this sign wasnt removed and we lost almost all positions in Google search and removed from first page. After this, we asked google by ourselves to scan website and 2 days later they send us mail that website is clean and it will take some time to get good positions in search again.

In another question on this forum we asked if you have some advice which hosting company to select becouse our experience with you is excelent so we believe you know another company like yours that is proffessional and that is solving customers problems. We would like to host our website at your servers if you offer such service :)

Thanks,

Milorad Tunić

• This reply was modified 9 years, 4 months ago by archviz masters.