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  • #1264971

    Hello,

    Firstly, in previous threads I am advised Enfold works with the plugin WC Vendors.

    However after encountering an issue, the developers of this plugin have advised that Enfold is disabling the WP Media uploader which means none of my future vendors shops will be able to upload images.

    I have tested this function using two alternative themes; Twenty Twenty and Bridge and both themes do not create this problem so it seems to be an Enfold issue.

    Is there a fix you can give me? – (see private content for access and notes)

    Thank you.

    #1265660

    Hey Fraser,

    Thank you for the inquiry.

    Enfold is disabling the WP Media uploader

    Yes, it is true that the theme disables the script when it is not needed, but we could set the Performance > Disable Features > Self hosted videos and audio features (WP-Mediaelement scripts) to allow the media element script to always load. This is usually required when there are plugins that depends on the media element script.

    Best regards,
    Ismael

    #1265718
    This reply has been marked as private.
    #1265986

    Hi,

    Glad to know that it solved the issue. If possible, please open a single thread or ticket for each inquiry and avoid stacking multiple questions on a single post. And if you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    #1265989

    I have created a new thread …

    #1266095

    Hi FRCM,

    Ok :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘WP media uploader issue’ is closed to new replies.