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  • #1484973
    Paul McMahon
    Guest

    HI,I’ve taken over the management of a website that uses your Enfold theme. I’ve been working the site for a few years now and more or less everything has been ok until recently. Now when I login to the worpress dashboard I sometimes get the dashboard displayed but as soon as I try to progress beyond that point I get a “There has been a critical error on this website. Please check your site admin email inbox for instructions.”. The site is running Enfold V 4.7.6.3 under WP version 6.4.5. Unfortunately as I did not build the site in the first place I do not have the licence number unless it is stored somewhere in the MySQL database. If I download and install a later version of Enfold will I have to provide the licence number during the installation? The website (www.aeromechanisms.com is working fine, I just can’t edit it.

    The error log reports the following:
    [02-Jun-2025 09:21:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php on line 571
    [02-Jun-2025 09:21:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 90
    [02-Jun-2025 09:21:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1072
    [02-Jun-2025 09:36:20 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 929
    [02-Jun-2025 09:36:20 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 929
    [02-Jun-2025 09:36:21 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 929
    [02-Jun-2025 09:48:43 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/meaams/public_html/wp-content/plugins/woocommerce/src/StoreApi/Schemas/V1/AbstractSchema.php on line 98
    Thanks
    Paul McMahon

    #1484979

    Hey Paul,

    Please increase the memory allocated to PHP on your installation: https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#Increasing_memory_allocated_to_PHP. Also update to the latest version of the theme: https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

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