wp-db.php error

Hello , ignore my previous message , i purposely install a wordpress in a seperate fresh server, which the details is :
my php limit had set to 516M , server php version is 7.0 , wordpress version is Version 4.9.8 .
while installing the latest Enfold theme , it pop up a message error ,
Warning: Error while sending QUERY packet. PID=2844054 in /home/demo/public_html/halabo/wp-includes/wp-db.php on line 1924

how to solve that ? seriously we are not hardcore programmer , if yes we would not buy your theme already in the first place , it create so many problem after your updates , as i run tru the forum, and it does not made any significant progress on this issue as i see it . so … it is disappointing to see because if you search my name on themeforest, i am a supporter since themeforest started , so many years of hardwork you had grow , dun let us down. thanks

because i had been trying lots of time re-installing , checking , read tru the forum , all thats does not help . This error will be causing the following problem , which is demo import fail on importing images ….

Hello ,

http://halabo.com.my/wp-content/uploads/2018/09/Screen-Shot-2018-09-21-at-2.11.44-PM.png

“max_allowed_packet” value to at least 32M already

but the problem still the same .

then after installing the theme , demo also fail to import the photos

• This reply was modified 6 years, 3 months ago by teikhean.

http://halabo.com.my/wp-content/uploads/2018/09/Screen-Shot-2018-09-24-at-1.02.52-PM.png

seems like most of the things are fail to import . i am trying to import “shop demo”
i understand that the images , design i can re-upload . but this is making me , or i would say most of your customer wonder ,if your theme is SAFE to continue ? , seriously , if anything happen in future then all our time wasted . Please look into this matter seriously , all your answer are just official and i didn’t feel any responsibility on helping .

• This reply was modified 6 years, 3 months ago by teikhean.

hello , here you go ,
currently i had install the “shop demo” , structure is there , but images are missing , it also make me confuse is there anything else missing , and feel unsafe for the theme to continue , your help to make it complete is highly appreciated . thanks !

Please try again , it point to the root now . thanks

Hello Ismael , thats the point , it always fail . By using Enfold it fails .
yes i can change it manually , but are you not getting it ? or simply not paying attention ?
how many user had been complaining about the new version demo import problem ? it is frustrating and lead us to think that your template is NOT SAFE to use . i had upgraded to all the requirement needed , time wasted money wasted , and you tested yourself xml import is fail . So is your team willing to find out the problem ? or does not care about it , it is not your business anyway ? tell me .

and you had been asked for ftp access , i given you the root access , you said you will upload the images , but now only you are testing the xml import , why you didn’t test it before i give you the ftp ? I given you the wordpress login on my EVERY REPLY , come on .

alright man , i think just stop the support , i will update the image individually . Since you are saying everything is fine on the theme . I will look for you in the future if there is any more issue .
thanks