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Viewing 14 posts - 1 through 14 (of 14 total)
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  • April 30, 2019 at 12:38 am #1095527
    dockerydesigns

    Getting White Screen on WP-Admin, Redirects to WP-login.php and white screen there. Uploaded most recent version of wordpress via FTP. Uploaded most recent Enfold via FTP. Login information included below

    April 30, 2019 at 3:01 pm #1095783
    Victoria

    Hey dockerydesigns,

    Can you please check the server log for the error?

    Which php are you running?

    Best regards,
    Victoria

    May 1, 2019 at 5:50 pm #1096218
    dockerydesigns

    Thank you Victoria.
    Php 5.6.11 please see link below:
    Audit logs only seem to show change states. No errors I can see. There are no WP-Error or Debug.log files

    May 1, 2019 at 6:03 pm #1096221
    dockerydesigns

    When I turn on debug mode, no log is created. I have commented this out in the wp-config.php now, but uncommenting, running the problem pages, etc. shows no issues and creates no debug.log

    May 1, 2019 at 6:16 pm #1096229
    dockerydesigns

    I have added a debug.log file to the wp-content folder, but file retains 0byte size

    May 2, 2019 at 1:46 am #1096284
    dockerydesigns

    I updated to PHP 7.1
    Now I have a 500 error on wp-admin screens, wp-login screens when a proper ID is given.

    I also receive this fatal error when using the search function:
    Fatal error: Uncaught Error: Function name must be a string in D:\WWW\jordand\jordanspeech.com\wwwroot\wp-config.php:2 Stack trace: #0 D:\WWW\jordand\jordanspeech.com\wwwroot\wp-load.php(37): require_once() #1 D:\WWW\jordand\jordanspeech.com\wwwroot\wp-blog-header.php(13): require_once(‘D:\\WWW\\jordand\\…’) #2 D:\WWW\jordand\jordanspeech.com\wwwroot\index.php(22): require(‘D:\\WWW\\jordand\\…’) #3 {main} thrown in D:\WWW\jordand\jordanspeech.com\wwwroot\wp-config.php on line 2

    Should I just downgrade the product?

    May 2, 2019 at 8:00 am #1096377
    Rikard

    Hi,

    Thanks for the updates. If you are getting a 500 internal server error then I think it would be best if you restored the site from a backup, would you be able to do so?

    Best regards,
    Rikard

    May 3, 2019 at 5:41 am #1096722
    dockerydesigns

    I’m not sure what you mean.
    I had a white screen of death with no errors. Now I have a 500 error and some specific issues. I have a backup from the white screen. Not sure if that’s a step forward. The website works fine, I just cannot gain access to my wp-admin files.

    Reuploading the previous website gave me the following error on any page:
    Fatal error: Cannot redeclare class WP_Meta_Query in D:\WWW\jordand\jordanspeech.com\wwwroot\wp-includes\class-wp-meta-query.php on line 22

    Returning to newest WP build and newest Enfold version. Where can I download the older versions of the enfold files?

    May 3, 2019 at 9:22 am #1096810
    dockerydesigns

    Just managed to get access back after loading wordpress 5.1.1 from scratch, newest version of enfold.
    Website works fine. 500 error when accessing wp-admin

    May 4, 2019 at 5:20 am #1097059
    Rikard

    Hi,

    Thanks for the update, I’m suggesting that you restore the site from a backup to a point before you had these problem. Would that be an alternative?

    If not then I would suggest that you rename the plugin folder, then delete all themes in the theme folder except for one of the default WordPress themes. That should hopefully restore access to the backend.

    Best regards,
    Rikard

    May 10, 2019 at 2:12 pm #1099279
    dockerydesigns

    Ok. Turned on error logs.
    Installed wordpress from scratch via FTP. Deleted plugins and installed latest version of enfold. Noted that I had an error in wp-config.php in line 2. “uncaught error: fatal error, not a string”

    Response when I posted the code:

    Hi,

    U have been hacked :)

    Best regards,
    Basilis

    Not sure what this means. How can I tell what’s been hacked and/or how to fix this? Do you see an issue in the wp-config line 2 and how can I adjust this? I appreciate Basilis response, but its not very clear.

    May 12, 2019 at 7:27 pm #1099801
    Victoria

    Hi dockerydesigns,

    Please have a look at these articles:
    https://codex.wordpress.org/FAQ_My_site_was_hacked

    What To Do If Your WordPress Website Is Hacked (Step-By-Step Guide)

    Best regards,
    Victoria

    May 14, 2019 at 3:01 pm #1100582
    dockerydesigns

    Thank you team! I was able to post a piece of the Config code and received a notification at:

    Are my Error Logs even working?

    please consider this topic completed!

    May 14, 2019 at 3:26 pm #1100605
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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