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  • #435779

    I updated to WP 4.2.1 recently, running 3.1.3 version of Enfold.

    Previously editing pages with the Avia editor was working. Initially everything was working correctly although it was taking 20+ seconds for the Avia editor to load.

    now all I get is the spinning waiting icon waiting for the editor to load. Error showing in the console

    Uncaught TypeError: editor.getScrollInfo is not a function
    (anonymous function) @ posts-jquery.js?ver=1.2.5.1:177
    m.event.dispatch @ jquery.js?ver=1.11.2:3
    m.event.add.r.handle @ jquery.js?ver=1.11.2:3
    m.event.trigger @ jquery.js?ver=1.11.2:3
    e.event.trigger @ jquery-migrate.min.js?ver=1.2.1:2
    (anonymous function) @ jquery.js?ver=1.11.2:3
    m.extend.each @ jquery.js?ver=1.11.2:2
    m.fn.m.each @ jquery.js?ver=1.11.2:2
    m.fn.extend.trigger @ jquery.js?ver=1.11.2:3
    $.AviaBuilder.convertTextToInterface.$.ajax.success @ avia-builder.js?ver=0.8:895
    m.Callbacks.j @ jquery.js?ver=1.11.2:2
    m.Callbacks.k.fireWith @ jquery.js?ver=1.11.2:2
    x @ jquery.js?ver=1.11.2:4
    m.ajaxTransport.send.b @ jquery.js?ver=1.11.2:4

    Previously support told me to comment out line #289 (new avia_tinyMCE_button($tiny);) in the /config-templatebuilder/avia-template-builder/php/template-builder.class.php file to correct an previous issue. I tried both ways 1 being commented out and 2nd un-commented, but neither change the behavior when editing a page.

    also was told to add this wp-config.php – add (define(‘CONCATENATE_SCRIPTS’, false );)

    Please advise

    #436241

    Hey

    Can you please try re-updating the theme and overwriting all files and check if that helps – http://kriesi.at/documentation/enfold/updating-your-theme-files/
    Have you tried de-activating all active plugins?

    Best regards,
    Yigit

    #436308

    Hello!

    I have the same problem, after the update some things look a bit strange, but cant get the editor to load to have a look.

    Thanks for your help.

    #437173

    Hi!

    Did you try Yigits suggestion to overwrite the theme files via FTP? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #437849

    I’m having the same Avia Layout issue with WP 4.2.1 and Enfold 3.1.5. I replaced all enfold files via FTP and cleared browser cache and still I only get the spinner. Can thoughts? Thanks for your time.

    #438708

    Hi @brandtreed!

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details here as a private reply.

    Best regards,
    Rikard

    #439113

    I was able to sort it out. There was a plugin causing the conflict. Thanks

Viewing 7 posts - 1 through 7 (of 7 total)
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