Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • February 27, 2020 at 12:05 pm #1188413
    Leonsz

    Hello Enfold support,

    When I login on my WordPress website, my pages won’t load anymore.
    If I create a new page, I have issues as well.

    Could you discover how I can fix this?

    It seems like my whole website shows problems, I can’t add another new user as well.

    Thank you so much in advance,

    Home

    February 27, 2020 at 12:28 pm #1188426
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please post FTP logins here privately so we can enable debugging mode and look into it?

    Best regards,
    Yigit

    February 27, 2020 at 12:44 pm #1188432
    Leonsz

    Dear Yigit,

    Thank you, hereby the login credentials:

    February 27, 2020 at 12:56 pm #1188438
    Yigit

    Hi,

    You are currently using an older version of Enfold. Please update it to the latest version 4.7.3 – https://kriesi.at/documentation/enfold/theme-update/
    I noticed you have API key in Enfold theme options for update however Envato API was updated and API keys are replaced with Personal Tokens. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token, generate a Personal Token and insert it in Enfold theme options to receive future updates.

    If you still have the issues after updating the theme, please let us know :)

    Best regards,
    Yigit

    February 27, 2020 at 3:21 pm #1188491
    Leonsz

    Dear Yigit,

    Thank you for the information. I just updated my Enfold theme to version 4.7.3.
    I experience the same problem that my pages won’t load in the backend.

    Seems to me as a problem of the advanced layout builder, this one does not work on new pages as well.

    Could can check wether you can solve this problem?

    Thank you again,

    Best regards,
    Leon

    • This reply was modified 4 years, 8 months ago by Leonsz.
    February 27, 2020 at 3:36 pm #1188495
    Yigit

    Hi Leon,

    I deactivated “ShortPixel Image Optimizer” plugin and it helped.
    I tried to reproduce the issue on my local installation however I am able to edit pages when plugin is active. There could be a conflict with another plugin on your installation.

    I did not want to de-activate all plugins without asking. You can try de-activating all active plugins except for ShortPixel and check if page loads. If it does, you can try activating plugins one by one to find the culprit :)

    Best regards,
    Yigit

    February 27, 2020 at 3:48 pm #1188501
    Leonsz

    Great news!

    Thank you Yigit!

    February 27, 2020 at 4:05 pm #1188505
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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