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  • #1274998
    Viviane Rath
    Guest

    Dear people,
    in my backend under the cathegory Enfold/Theme update the following message is showen:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    I installed the Envato Market WordPress Plugin to reconect the token.
    This is what showed up next:
    The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.

    Additional Error Details:
    Failed to query total number of items in API response.
    Unauthorized
    {“request_url”:”https://api.envato.com/v1/market/total-items.json”,”response_code”:401,”response_cf_ray”:”61638ed2fafddfe7-FRA”,”response_server”:”cloudflare”}

    I need to know what to do to reconect the license with the theme
    Thank you so much!

    #1275060

    Hi Viviane,

    Please make sure that you have given the token the correct permissions: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    I tried logging into your site, but the login page doesn’t seem to be working.

    Best regards,
    Rikard

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