Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 27, 2018 at 3:24 pm #1027051
    yvino

    Hallo Support Team
    Eine Website mit Enfold wurde vermutlich gehackt. Es wurde nur 1 leere Seite angezeigt und nachdem WP neu installiert wurde, konnte zum Glück auch wieder auf das Backend zugegriffen werden.
    Die Seite wird nun beim aufrufen vom Provider auf eine Unterseite verlinkt, damit diese verfügbar ist. Beim erstmaligen aufrufen erscheint aber von Kaspersky eine Fehlermeldung siehe Link: https://www.screencast.com/t/9bz4c3U3.
    Auch ist auf der Seite ganz unten ein Widget mit einem Text “eingebaut worden”: https://www.screencast.com/t/bZBmsjLW – da stand früher die Adresse des Unternehmens drin.
    Diese Telefon-Nr. ist bei einigen Webseiten drin – als ich bei Google gesucht habe: auch auf Kriesi.at (hier ein paar Beispiele): https://www.screencast.com/t/RNxRfEEJ
    Kann es sein, dass das Theme enfold gehackt wurde, da die seite immer noch nicht einwandfrei läuft. Welche Massnahmen währen zu treffen, oder könnten Sie uns weiterhelfen. Danke für eine Antwort. Yvonne Noser

    October 30, 2018 at 10:47 pm #1028238
    Basilis

    Hey yvino,

    Could you please post in English – so we can be able to help you quicker and faster please?

    Best regards,
    Basilis

    November 1, 2018 at 4:21 pm #1028887
    yvino

    Hello Support Team
    A website with Enfold was probably hacked. Only 1 empty page was displayed and after WP was reinstalled, the backend could fortunately be accessed again.
    The page is now linked by the provider to a subpage, so that it is available. However, Kaspersky displays an error message the first time you call it up, see link: https://www.screencast.com/t/9bz4c3U3.
    Also at the bottom of the page there was a widget with a text “built in”: https://www.screencast.com/t/bZBmsjLW – it used to contain the address of the company.
    This phone number is included in some websites – when I searched Google: also on Kriesi.at (here a few examples): https://www.screencast.com/t/RNxRfEEJ
    It could be that the theme was hacked enfold, because the site is still not running properly. Which measures to take or could you help us further? Thank you for an answer. Yvonne Noser

    November 2, 2018 at 9:45 pm #1029344
    Victoria

    Hi Yvonne Noser,

    Here are the links for you to consider:
    https://codex.wordpress.org/FAQ_My_site_was_hacked

    How to Clean a Hacked WordPress Site using Wordfence

    Did you manage to get the website cleaned up?
    Best regards,
    Victoria

    November 4, 2018 at 2:07 pm #1029613
    yvino

    Thanks for the informations.
    After changing all wp files and loading a new version of enfold, changing login and password – the site worked for a couple of hours, and again is not available. I have seen in the FTP that at night some files were “updated”. I’m really inconsolably and no longer knowing what to do next.

    November 5, 2018 at 5:12 am #1029751
    Rikard

    Hi Yvonne,

    First of all you need to get your site cleaned, did you get that done using a service of some sort? It’s not something we can do for you unfortunately. You can use Wordfence like Victoria recommended, or Sucuri. You will need to pay for their services, but I’m sure their tools do a good job.

    If you should need to harden your WordPress installation after the cleaning then there are several ways of strengthening WordPress security.

    Best regards,
    Rikard

    November 5, 2018 at 12:34 pm #1029859
    yvino

    Thanks – I will follow your recommendations.

    November 6, 2018 at 5:26 am #1030189
    Rikard

    Hi,

    Thanks for the update, we’ll leave this thread open in case you should need any further help from us.

    Best regards,
    Rikard

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