Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • November 3, 2016 at 11:28 pm #707985
    jenniferdeno

    I just purchased the Enfold theme and I am unable to upload it. I tried on a PC as well as a Mac, and I got the same message each time. It asks “Are you sure you want to do this?” The only option is to click on “Please try again.” When I did that, it installed the 2016 theme. I downloaded the files EXACTLY as you guys instructed. I am unsure how to move forward.

    November 3, 2016 at 11:33 pm #707986
    jenniferdeno

    And the Mac I used is brand new.

    November 4, 2016 at 9:24 am #708094
    Rikard

    Hi,

    Please try to clear your brower cache and reload a few times, that message should disappear after that and you should be able to try again. If you should need further help then please post admin login details in private so that we can have a closer look.

    Congrats on your new Mac :-)

    Best regards,
    Rikard

    November 22, 2016 at 6:54 pm #715506
    mrcostello

    I am too getting this notice.

    I have tried uploading this these to the WordPress installation on an old/existing server. No joy. Just an error.
    Tried on a new server and getting exactly the same message as above.

    Can you help please?

    Thanks

    November 22, 2016 at 9:23 pm #715580
    Nikko

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Please also include ftp access, so we can check the files.

    Best regards,
    Nikko

    • This reply was modified 8 years, 1 month ago by Nikko.
    November 22, 2016 at 10:33 pm #715631
    mrcostello

    Hi there

    I have done this now.

    Thanks for your help with this

    November 22, 2016 at 10:44 pm #715638
    Nikko

    Hi,

    Can you try to upload the theme via ftp, you can find the instructions here: http://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Nikko

    November 22, 2016 at 10:51 pm #715644
    mrcostello

    Why wont it work via the WordPress theme upload?

    November 23, 2016 at 8:50 am #715775
    Rikard

    Hi,

    It should but some server configurations might not allow it, the max execution time might be exeeded for example. What error messages are you getting? You might want to contact your hosting provider to see if they can extend the max execution time.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.