Viewing 26 posts - 1 through 26 (of 26 total)
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  • October 20, 2025 at 10:40 am #1490399
    baiker

    Hi
    Ich erhalte bei einer neuen Website die im Privat Content enthaltene Fehlermeldung. Es wird die Class “avia_font_manager” im searchform nicht gefunden. Es gibt keine sichtbaren Probleme auf der Website, trotzdem erhalte ich diese Meldung immer wieder. Was kann ich tun?

    Speziell:
    Über das Sicherheitsplugin “Cerber” sperre ich den Zugang auf wp-login.php und ändere den Login-Pfad. Das mache ich jedoch bei anderen Websites auch und da erhalte ich keine Fehlermeldung.

    Was auch anderes ist als bei den anderen Websites ist der Hoster sowie die spezielle Domain meiner Kundin mit Umlauten. Wobei die Fehlermeldung etwas anderes als Problem angibt, siehe Abschnitt “Fehler-Details”.

    Vielen Dank schon im voraus.
    René

    October 20, 2025 at 12:49 pm #1490402
    Rikard

    Hey baiker,

    Does the same error occur if you activate the parent theme?

    Best regards,
    Rikard

    October 20, 2025 at 2:32 pm #1490405
    baiker

    Hey Rikard
    Thank you for fast response. I could try, but the problem is, the page is live and this error message you see in the privat content I get always just by email about all 24 hours. I don’t find it anywhere else in wordpress or so, so I would need to wait. If I use the parent theme, I could not use the page for at least 24 hours to wait for the E-Mail, the design is made by the child-theme.

    Anyway, it’s very strange I get this error by E-Mail. At the beginning, I was wondering, if it is spam. Have you heard about this tool from wordpress that sends messages like this?

    Thanks for helping.

    October 20, 2025 at 4:04 pm #1490409
    Rikard

    Hi,

    That is core WordPress functionality to warn you about problems on your site.

    You only need to activate the parent as long as it takes to reproduce the problem.

    Best regards,
    Rikard

    October 21, 2025 at 5:28 pm #1490469
    baiker

    Hi
    I use now the parent theme, and I need to wait if the E-Mail Message will sent to me again.

    Best regards
    René

    October 21, 2025 at 6:29 pm #1490474
    Rikard

    Hi,

    Thanks for the update. Is there no manual way of triggering it?

    Best regards,
    Rikard

    October 21, 2025 at 8:49 pm #1490477
    baiker

    No, unfortunately not.

    October 22, 2025 at 11:29 am #1490503
    baiker

    Hi
    I got this morning the E-Mail again although using the parent theme, and it seems to me it’s the same error as before. I put the content of the email in Private Content again.
    Best regards
    rené

    October 22, 2025 at 1:05 pm #1490505
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 22, 2025 at 2:21 pm #1490508
    baiker

    Here’s the admin login in the private content.

    • This reply was modified 3 weeks, 4 days ago by baiker.
    October 23, 2025 at 10:35 am #1490541
    Rikard

    Hi,

    Thanks for that. First off, please try to update to the latest version of the theme (7.1.3). If that doesn’t help, then please share server error logs with us as well.

    Best regards,
    Rikard

    October 28, 2025 at 12:03 pm #1490651
    baiker

    Update to 7.1.3 didn’t help. So, how can I share the server error logs with you? Do you need login to the hoster? Or is it the file in the folder “logs”?

    • This reply was modified 2 weeks, 5 days ago by baiker.
    October 28, 2025 at 12:45 pm #1490656
    Rikard

    Hi,

    I’m not sure where your error logs are located, you can clarify that with your hosting provider or via their documentation. You can upload the files to your site or using a file sharing service.

    Best regards,
    Rikard

    October 28, 2025 at 2:39 pm #1490664
    baiker

    Please see privat content

    October 28, 2025 at 8:45 pm #1490670
    Rikard

    Hi,

    Thanks for that, but there are no files at all uploaded to the site which you gave us access to earlier.

    Best regards,
    Rikard

    October 28, 2025 at 10:02 pm #1490671
    baiker

    Hi,are you shure? I just logged in with the login data I gave you, and I see the files under “Medien” “Mediathek”. I put the complete File names and the login again into the privat content.

    October 29, 2025 at 10:08 am #1490685
    Rikard

    Hi,

    Thanks for that, I can see them now. I checked the logs but there is nothing about fatal error in there, do you have logs which only contains server errors maybe? If you don’t know where to get them, then your hosting provider should be able to help you out.

    Best regards,
    Rikard

    October 29, 2025 at 5:09 pm #1490699
    baiker

    I found an error_log in the root of the wordpress installation and uploaded it to the Mediathek. Maybe this helps?

    I activated today in the hosters backend “log_errors”, maybe we need to wait till I get the E-Mail message again if you don’t find anything in the error_log?

    • This reply was modified 2 weeks, 4 days ago by baiker.
    • This reply was modified 2 weeks, 3 days ago by baiker.
    October 29, 2025 at 7:16 pm #1490707
    Rikard

    Hi,

    Thanks for that. I tried looking at the new file, but it gives me a 403 forbidden error unfortunately. You could upload the content to Pastebin instead for example.

    Best regards,
    Rikard

    October 30, 2025 at 9:33 am #1490731
    baiker

    ok, I will do that. But first, I wait for the next E-Mail by wordpress to see if there’s anything in the error logs and then I’ll send it to you.

    October 30, 2025 at 10:57 am #1490736
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    November 2, 2025 at 2:37 pm #1490872
    baiker

    Hi
    Got today again the E-Mail from WordPress with the error message, so I looked for logs and error logs. You’ll find the link to download them in the Private Content. Hope, that helps.
    Best regards
    René

    November 3, 2025 at 8:11 am #1490876
    Rikard

    Hi,

    Thanks for that. The log is identical to the error message that you posted in your original post, so there are no further clues to follow. What happen if you only deactivate the WP Cerber plugin? That is the only thing that I can see in the log which is not a core WordPress file.

    Best regards,
    Rikard

    November 3, 2025 at 10:09 am #1490880
    baiker

    I’ll try and will inform you, please keep the thread open.
    best regards
    René

    November 3, 2025 at 4:55 pm #1490892
    Rikard

    Hi,

    No problem, we’ll keep this thread open for you.

    Best regards,
    Rikard

    November 16, 2025 at 12:39 pm #1491375
    baiker

    News about the problem, please see private content.

    • This reply was modified 4 hours, 41 minutes ago by baiker.
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