Viewing 15 posts - 1 through 15 (of 15 total)
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  • November 26, 2019 at 4:07 pm #1160387
    royaltechnology

    Hello.
    I have this in the log. Do you know what could be the problem. I have WordPress 5.2.4, Enfold 4.6.3.1, and LayerSlider 6.9.2.

    [21-Nov-2019 05:11:26 UTC] WordPress database error Unknown column ‘group_id’ in ‘where clause’ for query
    SELECT SQL_CALC_FOUND_ROWS *
    FROM wpncv_layerslider
    WHERE group_id IS NULL AND flag_deleted = ‘0’
    ORDER BY date_c DESC
    LIMIT 0, 25

    made by do_action(‘toplevel_page_layerslider’), WP_Hook->do_action, WP_Hook->apply_filters, layerslider_router, include(‘/themes/enfold/config-layerslider/LayerSlider/views/slider_list.php’), LS_Sliders::find

    November 27, 2019 at 11:31 pm #1160831
    Basilis

    Hey royaltechnology,

    Please contact your hosting provider, they will be able to short this out for you.

    Best regards,
    Basilis

    November 28, 2019 at 7:42 am #1160873
    royaltechnology

    Basilis, hi.
    OK, now I contacted the hosting, but they didn’t understand what is expected from them to do about this, and asked that you clarify what needs to be done.
    Also I want to add that this error started after I updated to Enfold to 4.6.3.1 and LayerSlider to 6.9.2. So I am guessing that a new column was not made that is needed or something.
    Regards.

    November 30, 2019 at 11:56 pm #1161512
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    December 2, 2019 at 11:31 am #1161800
    royaltechnology

    Hi.
    I am sending you admin access. Also I enabled debug mode (to log but not display), so now you can see the messages in the debug log (I sent a link).
    Also I noticed that the error appears in the log when I visited the Layer Slider admin page /wp-admin/admin.php?page=layerslider
    Regards.

    December 6, 2019 at 8:49 pm #1163452
    Basilis

    Hi,

    Do you have a backup of the web site? We would need to do some database maintenance and this might kill the hole web site.

    Best regards,
    Basilis

    December 6, 2019 at 8:55 pm #1163456
    royaltechnology

    Hi.
    OK, I did now a fresh backup. Let me know if something goes wrong.
    Regards.

    December 9, 2019 at 8:52 pm #1164177
    Basilis

    Hi,

    I am trying to run a database optimization and things do not return as should. do u have php my admin?

    Best regards,
    Basilis

    December 9, 2019 at 9:00 pm #1164181
    royaltechnology

    Hi.
    Can you tell me what are you trying to do exactly? (Feel free to use technical terms).
    Regards.

    December 10, 2019 at 5:44 pm #1164526
    royaltechnology

    Also, can you send me the latest version of LayerSlider? Maybe it fixes the issue.

    December 10, 2019 at 10:08 pm #1164640
    Basilis

    Hi,

    We are pushing the versions as updates from our theme, so it will be included there with our new release.

    Best regards,
    Basilis

    December 11, 2019 at 5:57 pm #1164906
    royaltechnology

    Let’s leave it for now then. I will wait for the new release and see if the new version solves this. I have removed the admin I sent you for now. When do you think the new release will come?

    December 12, 2019 at 6:12 am #1165072
    Rikard

    Hi,

    Thanks for the update. We are looking to publish the new release as soon as possible, most likely before Friday next week.

    Best regards,
    Rikard

    December 12, 2019 at 6:54 am #1165082
    royaltechnology

    OK, thanks.

    December 15, 2019 at 9:46 pm #1166142
    Basilis

    Hi,

    Thank you for your understanding

    Best regards,
    Basilis

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