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May 20, 2019 at 12:02 pm #1102452
Warning message sent via email from WordPress:
Hi there!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Enfold.
Error Details
=============
An error of type E_ERROR was caused in line 361 of the file /var/sites/l/domain.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php. Error message: Uncaught Error: Class ‘ShortcodeHelper’ not found in /var/sites/l/domain.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:361
Stack trace:
#0 /var/sites/l/domain.com/public_html/wp-includes/class-wp-hook.php(286): AviaBuilder->handler_wp_head(”)
#1 /var/sites/l/domain.com/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /var/sites/l/domain.com/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#3 /var/sites/l/domain.com/public_html/wp-includes/general-template.php(2746): do_action(‘wp_head’)
#4 /var/sites/l/domain.com/public_html/wp-content/themes/enfold/header.php(77): wp_head()
#5 /var/sites/l/domain.com/public_html/wp-includes/template.php(722): require_once(‘/var/sites/l/li…’)
#6 /var/sites/l/domain.com/public_html/wp-includes/template.php(671): load_template(‘/var/sites/l/li…’, true)
#7 /var/sites/l/domain.com/public_html/wp-includes/gMay 22, 2019 at 9:31 pm #1103457Hey Tbone17,
I have not noticed this previously but it is an interesting update. Allow some time, have asked my team members to look into it.
Best regards,
BasilisMay 23, 2019 at 11:01 am #1103619Hi,
Do you use a caching plugin? We had got this reported already by one user and disabling helped.
Best regards,
GünterMay 25, 2019 at 2:12 pm #1104168Hi,
No, we do not use a caching plugin.
I still receive these warning notifications from WordPress once per week. I have checked the site over and nothing appears broken, but it’s still flagging ‘fatal errors’.
Thanks.May 29, 2019 at 3:40 am #1105010Hi,
Thanks for the update and sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardMay 29, 2019 at 2:16 pm #1105164 -
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