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  • #1102452

    Warning message sent via email from WordPress:

    Hi there!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.

    Error Details
    =============
    An error of type E_ERROR was caused in line 361 of the file /var/sites/l/domain.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php. Error message: Uncaught Error: Class ‘ShortcodeHelper’ not found in /var/sites/l/domain.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php:361
    Stack trace:
    #0 /var/sites/l/domain.com/public_html/wp-includes/class-wp-hook.php(286): AviaBuilder->handler_wp_head(”)
    #1 /var/sites/l/domain.com/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #2 /var/sites/l/domain.com/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #3 /var/sites/l/domain.com/public_html/wp-includes/general-template.php(2746): do_action(‘wp_head’)
    #4 /var/sites/l/domain.com/public_html/wp-content/themes/enfold/header.php(77): wp_head()
    #5 /var/sites/l/domain.com/public_html/wp-includes/template.php(722): require_once(‘/var/sites/l/li…’)
    #6 /var/sites/l/domain.com/public_html/wp-includes/template.php(671): load_template(‘/var/sites/l/li…’, true)
    #7 /var/sites/l/domain.com/public_html/wp-includes/g

    #1103457

    Hey Tbone17,

    I have not noticed this previously but it is an interesting update. Allow some time, have asked my team members to look into it.

    Best regards,
    Basilis

    #1103619

    Hi,

    Do you use a caching plugin? We had got this reported already by one user and disabling helped.

    Best regards,
    Günter

    #1104168

    Hi,
    No, we do not use a caching plugin.
    I still receive these warning notifications from WordPress once per week. I have checked the site over and nothing appears broken, but it’s still flagging ‘fatal errors’.
    Thanks.

    #1105010

    Hi,

    Thanks for the update and sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1105164

    Hi,
    Please see Private Content area below.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
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