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Hi there.
I just installed the new WP version (4.7) . I can still access to the dashboard, but when I try to reach the website “normally” I get an Error 500. When I activate another template, it works.Strangely, I have 2 sites running under Enfold, one is working with WP 4.7 one doesn’t work as described.
Could you please help me?Thanks,
XavierHey Xavier,
Thanks for the details. Could you try deactivating all plugins to see if one of them is causing a conflict please?
Best regards,
RikardHi Rikard,
I tried, It doesn’t work.The problem occured after the WP 4.7 installation AND after a wordfence file cleaning.
Kind regards,
XavierHey!
Please check what changes wordfence will do to your htaccess. Delete it and re-add it and please ask your hosting provider to check your error log, where the issue is.
Thanks a lot
Regards,
Basilis“Please check what changes wordfence will do to your htaccess. Delete it and re-add it”
How can I do that?Hi,
You will find in the private sectio the error log for the 6 of december (the day before the problem), the 7th (The day of the problem) and the 8.BEst regards,
XavierHi,
we are not your hosting provider, so please contact them to check your error log. Please reach us only for questions/issues directly related to the theme.
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
Andy
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