Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 5, 2021 at 5:15 pm #1270441
    Cloudypro

    Hello

    I have been with WooCommerce support for days and they said i need to contact you

    Ever since i updated to the new WooCommerce, the My-Account page stopped loading .. it gives an endless loading logo
    Only when i remove the [woocommerce_my_account] shortcode the page functions

    Can you help me on this ?

    They said that the theme provider should be able to help !
    I am running latest update of WC and latest update of Enfold
    My-Account page gives login and password for non logged users but for logged users it doe not load

    Thanks a lot

    January 6, 2021 at 12:36 pm #1270590
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please post WP admin logins here privately so we can look into it? Also, please let us know the steps we should take to reproduce the issue :)

    Best regards,
    Yigit

    January 6, 2021 at 12:43 pm #1270593
    Cloudypro

    Hello

    Thank you for your support .. after 10 hours of support with WooCommerce and Server and research … the problem was solved

    Apparently there was an error with the database update of WooCommerce 4.8.0, even though it shows the latest update has been installed, but it is not sometimes !

    the solution was to completely remove WC and then install it again .. everything is working now !

    Thank you

    January 6, 2021 at 1:34 pm #1270601
    Yigit

    Hi,

    Glad it is working fine now and thanks for updating us :)

    Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

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Viewing 4 posts - 1 through 4 (of 4 total)
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