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  • March 23, 2023 at 12:32 am #1402063
    agavinho

    Woocommerce/woocommerce.php has been deactivated due to an error: Plugin file does not exist

    Hello team,
    We need urgent help! A few minutes ago, the Woocommerce plugin suddenly disappeared from the dashboard/template. this is a huge problem that we need to be fixed ASAP – Ii affects our online business, tremendously.

    After that, we updated enfold and cleaned the cache and the problem persists.
    PHP version: 7.4.33
    Running the latest version! (5.5)

    Thanks in advance for the great support as usual!
    best,
    Nadia

    • This topic was modified 1 year, 5 months ago by agavinho.
    March 23, 2023 at 6:55 am #1402092
    Ismael

    Hey agavinho,

    Thank you for the inquiry.

    There is nothing in the theme that should delete or affect the plugin file woocommerce.php. Someone might have accidentally deleted the file from the plugin folder or there might be a plugin conflict. To fix the issue, get a fresh copy of the Woocommerce plugin, then manually override the current plugin folder.

    Best regards,
    Ismael

    March 23, 2023 at 7:51 am #1402104
    agavinho

    Hi Ismael,
    thanks so much for your reply. This is very odd, No one accidentally deleted it… it simply disappeared, probably more of a plugin conflict as we had it in the past! Anyway… But our goal is to fix it ASAP.

    I’ve just managed to fix it by manually overriding the file as you advised. And everything is working well as before :)

    Many thanks for the support.
    Nadia

    • This reply was modified 1 year, 5 months ago by agavinho.
    • This reply was modified 1 year, 5 months ago by agavinho.
    March 23, 2023 at 8:19 pm #1402193
    Rikard

    Hi,

    Great, I’m glad that you got it working again. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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