Tagged: ,

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • August 26, 2020 at 12:47 pm #1240903
    mailworm

    Over a longer period I have experienced an issue with Enfold when it comes to showing, if an update for Enfold is available.
    In every installation, where WooCommerce/ WooCommerce Germanized/ WooCommerce Germanized Pro is active, Enfold always shows, that is is up-to-date.
    However from other non-WooCommerce installations I know, that an update is available.

    I just deactivated all of the above 3 plugins and ran the “check manually” update routine again and then the Enfold update was recognized/ shown.

    Is this issue known?
    There is no error thrown in the backend.
    The issue exists for quite a while.

    August 28, 2020 at 5:06 am #1241396
    Rikard

    Hey mailworm,

    I haven’t heard of that plugin causing conflicts with the automatic updates before, but it might be possible. It might be possible that there are settings on the server on the site where it’s not working which is blocking the updates as well. Please send us a temporary WordPress admin login and login URL to a site where this is not working, so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 1, 2020 at 4:13 pm #1242547
    mailworm

    Hey Rikard,

    pardon for the delay. I tried to roll-back one of the affected instances, but failed. So for the moment I do not have any instance where the described issue can be seen. I could drop you the requested credentials in this thread once a new Enfold update is available. Is this ok?

    Regards,
    Thomas

    September 3, 2020 at 6:11 am #1242985
    Rikard

    Hi Thomas,

    No problem at all, please send us the details once there is a new version of the theme available and we’ll have a closer look at it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.