Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
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  • October 14, 2016 at 9:57 pm #699299
    agenceism

    Hello !

    I have a problem with the widgets and woocommerce. When I put some woocommerce widget in sidebars (each sidebar) it doesn’t work.

    What can I do ?

    October 14, 2016 at 10:27 pm #699308
    agenceism

    For your information I put the maintenance mode.

    I give you the login and password.

    October 16, 2016 at 4:31 pm #699637
    Rikard

    Hi,

    I’m not sure I understand what you are trying to do or what is not working, please try to explain a bit further. Also upgrade the account to admin rights.

    Best regards,
    Rikard

    October 16, 2016 at 8:29 pm #699686
    agenceism

    Hi Rikard !

    In the widget section I have add in ‘sidebar page’ or ‘displayed everywhere’ or an other one widget ‘woocommerce price filter’ or an other woocommerce widget. The problem is that those widgets don’t appear in the front end in each page those widgets don’t appear.

    Is it more clear ?

    Thanks !

    October 18, 2016 at 6:39 am #700387
    Rikard

    Hi,

    Thanks for the explanation though we can can’t access the widgets if you don’t upgrade the account, could you upgrade it to admin right please?

    Best regards,
    Rikard

    October 19, 2016 at 10:16 am #701095
    agenceism

    Hi,

    Done ! Thanks for your answer.
    Can you check that everything is ok ?

    October 20, 2016 at 6:31 am #701649
    Rikard

    Hi,

    Sorry but I still can’t see the Appearance menu so I still can’t check, I’m guessing the account is still not admin?

    Thanks,
    Rikard

    October 20, 2016 at 6:36 am #701655
    Ismael

    Hi!

    I’m sorry but the account is still not an administrator. Please go to the Users panel and set the account role to administrator so that we can check the dashboard settings. Note that the woocommerce widgets such as the price filter will only work for the page set as Shop Page in the Woocommerce > Settings > Products > Display panel.

    Cheers!
    Ismael

    October 24, 2016 at 10:03 am #703173
    agenceism

    Hello
    I give you an other access.

    You may not have the same problem.
    Thanking you in advance

    October 26, 2016 at 4:35 pm #704405
    Nikko

    Hi,

    I tried to check with the last login details you have give but it doesn’t work, I get this error after attempting 3 tries (You are temporarily locked out).

    Best regards,
    Nikko

    November 7, 2016 at 9:41 pm #709472
    agenceism

    Hello,

    I don’t understand there is no problem for me…

    Try this one 5 I have just tested now) for an other one also there is no problem…

    Thanking you again for your patience

    November 9, 2016 at 8:18 pm #710427
    Andy

    Hi,

    now it works for me.

    Please deactivate all plugins but WooCommerce by WooThemes one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Andy

    November 18, 2016 at 9:27 am #713892
    agenceism

    Andy,

    I have already tried but didn’t succeed…Yes you can desactivate one or more plugins ))

    November 18, 2016 at 2:19 pm #714013
    Andy

    Hi,

    it seems to me that there is a cache issue going on, as changes get not applied on your frontpage (when I try to set a sidebar for example). Please deactivate any caching you’re using (cloudflare included). Tell your host to deactivate any caching on your server.

    Are we allowed to deactivate all your plugin temporarily for testing purposes?

    Best regards,
    Andy

    November 19, 2016 at 12:42 am #714224
    agenceism

    Hi,
    Ok you can try it to deactivate all plugin if sure there is no bug with it ))

    November 22, 2016 at 3:16 pm #715338
    Andy

    Hi,

    I don’t think this is a theme specific issue, but try to check by yourself by activating a default WP theme instead and let us know if you have the same result there or not.

    Best regards,
    Andy

    November 22, 2016 at 9:42 pm #715601
    agenceism

    Hi,

    It’s strange I have seen that some widgets appear like last products seen but others don’t appear like the filter of price…

    Thanks for your help

    November 23, 2016 at 1:44 pm #715914
    Andy

    Hi,

    so if it’s not working for you with a default WP theme, then best to check with general WordPress support about it.

    Best regards,
    Andy

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