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  • #399390

    Hi Lads
    We have huge problem with Woocommerce orders – they get lost and order numbers skips / jumps from 2096 to 2130
    and those orders that actually makes it …. get set to cancelled – but the money and transactions are done ok!
    (I created SUPPORT tickets in IThemes security Pro that we also uses … But they really gave me a horrible answer (Censor)!!

    But the “paper-work” is missing (no emails or order confirmation?) is beeing sent??
    Weird
    Please adwise
    From time to time when doing a order to be paid by manual bank transfer – the email got sent … Then we removed the “Hyper Cache” to all shop files + chart and so.. That didn’t help but was proberly good.
    The Sucuri people lowered their cache – And claimed that was working – Nope!

    I found this:
    https://kriesi.at/support/topic/the-mails-arent-sending/#post-382306

    But I have checked and rechecked every settings in Woo and can’t find anything wrong??

    Can someone tell med where is set the “STATUS” of new order? In my own shop it is always: PENDING
    But in this shop with the problem – it’s sent to “CANCELLED” when it fails (fair) but in normal credit card mode “TEST” it get “Waiting Payment”?
    (Maybe I should ask Woo People)?

    #399813

    Hi Peter!

    Yes it sounds like you will want to contact the WooCommerce support about this, https://support.woothemes.com/hc/en-us. It doesn’t sound like a theme problem at all.

    An easy way to troubleshoot if it’s a theme problem is to activated the WordPress default theme and see if it happens there as well.

    Best regards,
    Elliott

    #399894

    Ohh Year!
    It was a firewall block (Security)…. So no worries
    Have a nice weekend

Viewing 3 posts - 1 through 3 (of 3 total)
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