Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 29, 2022 at 5:21 am #1356791
    mpwdesign

    We are having a problem with shipping information page not displaying to gather information in the woocommerce shopping cart checkout process, there by blocking check out. I have turned off all the plugins for woocommerce (no change) and have also had woocommerce troubleshoot the issue by support ticket. They have confirmed that the issue is residing in the Enfold theme. Please see private content info to look at the staging site copy.
    Thank you in advance for your help.

    June 29, 2022 at 3:21 pm #1356865
    Yigit

    Hey,

    Thanks for contacting us!

    I checked your website however I do could not reproduce the issue. I attached a screenshot in private content field below.

    If we need to take certain steps to reproduce the issue, could you please write them down? :)

    Best regards,
    Yigit

    June 29, 2022 at 4:20 pm #1356886
    mpwdesign
    This reply has been marked as private.
    June 29, 2022 at 4:39 pm #1356888
    mpwdesign
    This reply has been marked as private.
    July 2, 2022 at 2:49 pm #1357078
    Mike

    Hi,
    Thank you for the link to your site, I see that you have used custom css to hide the checkout col-2, this is where the shipping information is located.
    Please disable your custom css to for the checkout and clear your cache and check again.

    Best regards,
    Mike

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