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Hello,
I’m running an Enfold-based site and I’m using an Avia shortcode to make WooCommerce reviews appear inside the contents of a tabbed section. However, there is no way to make those reviews – and related input form – appear anywhere on a page. I have also tried to add the shortcode using the Product Reviews shortcode through the Avia Layout Editor, but the problem persists. The review div is being written correctly, but the contents isn’t:<div class='av-woo-product-review avia-builder-el-13 el_after_av_image avia-builder-el-last '></div>I have tried to disable all WP plugins but the reviews are still missing.
Comments and reviews are allowed in both the single product and the main setting.
The only way to make a review appear is to add a “fake” one directly on the Edit page of the single product. In this case, both the review and the input form do appear inside the tab, just as it should be.
Do you have any suggestion to make those WooCommerce reviews appear in my Enfold installation? In case, I have added the admin access credentials on the private section of the post.
Thanks!
Hey nightjar,
We would like to help you however we’re a bit hesitant to make changes or try to debug your live site as you may have customers viewing it.
Can you create a staging site (a clone of your site place in your subdomain), you can read this post on how to create it: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoOK, I have create a staging clone of the main website that you can access using the same credentials I had provided already.
The access URL is specified on the private content section of this post.
While working on the staging site, the admin upper bar will turn from black to orange.
Please let me know if you need anything else from my part.
Thanks for your support!
Hi nightjar,
I have disabled Ultimate Reviews plugin and was able to show again Reviews, reviews form and Related Products.
It seems like enabling that plugin removes the reviews.Best regards,
NikkoThanks Nikko for the time you spent trying to sort out my problem. Unfortunately, it seems the WooCommerce reviews are still missing on both the main and staging sites – at least for existing and newly created product pages.
I have noticed you successfully created a test product on the staging site with the reviews being displayed correctly. So I tried to make the same on the main site, deleting that Ultimate Reviews plugin, but the review tab is still dreadfully empty, like on the first link enclosed in the private content section of this message.
Please note that the Ultimate Reviews plugin was installed AFTER the problem started, as I was looking for an alternate – and working – solution.
That plugin you mentioned is also disabled on the staging site. The Reviews and reviews form they all seem missing.
Can you please tell me exactly what you have done to make them appear on that test page? I have tried to create a new product on both the main and the staging site, adding a Reviews section directly from Avia builder, but the reviews are always missing (see second enclosed link). I’m puzzled!
Thanks for your help…
Hi nightjar,
Can you try to modify this file: enfold > config-templatebuilder > avia-shortcodes > product_snippets > product_snippet_review.php (line 79-81):
if($product->get_review_count('view') != 0) { add_filter('comments_open', __return_true); }replace it it with just:
add_filter('comments_open', __return_true);Let us know if this helps.
Best regards,
NikkoYesssss!!! That saved the day. Thanks so much for your excellent support – I was starting to lose faith!
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