Viewing 9 posts - 1 through 9 (of 9 total)
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  • #772942

    Hi, I’m experiencing an issue with woocommerce’s rating stars not appearing on product hover. This isn’t a woo 3.0 issue as I haven’t updated yet and there are review comments associated with the products… soo yeah, any suggestions?

    #772980

    Hey bitojoe,

    Ive checked your site and theres rate stars, take a look here: http://prntscr.com/et0wh1

    Best regards,
    John Torvik

    #773435

    Sorry, maybe I didn’t explain my issue thoroughly enough. I’m having a problem with the stars not appearing when hovering over a product within a product grid. It is working for some products, but not all of them.

    Example of it working (hovering over the Pain product)
    https://neorelief.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-06-at-1.36.51-PM.png

    Example of it not working (hovering over Muscle and Cramp product)
    https://neorelief.com/wp-content/uploads/2017/04/Screen-Shot-2017-04-06-at-1.36.55-PM.png

    #773498

    Hey!

    There are some changes on the rating of WooCommerce, what plugin are you using?
    Can you consult with the plugin author?

    Cheers!
    Basilis

    #774269

    As of now we are not using any additional plugins to display the stars within the product grid. I was under the impression this was a feature of Woocommerce and Enfold coming together. Another one of our developers just updated to 3.0 on accident though and now none of the stars are displaying on product hover…

    #774272

    Hi,

    Its strange because Ive checked your site yesterday and the stars were working. To investigate it, may you share your WP credentials, please?

    Best regards,
    John Torvik

    #775551

    Here are the credentials to log into the site. It’s strange that the stars are not showing up at all now…

    #775562

    Also, I just updated from 4.0.2 to 4.0.5 and added the woo function fix from @mensmaximus and it seems the stars are working again… just not all of them. Sooo back to my first question, why are all of them not showing up?

    #776318

    Hi bitojoe,

    Looks like the ratings don’t show if there is only one review. You can test by adding more ratings and see if the stars show up, and then delete test ratings. Or even do it on a test page.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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