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  • July 17, 2023 at 3:00 pm #1413506
    AnnemarieDoolin

    Hi,
    When we load a product card, there is a glitch in the loading of the “minus and plus” boxes on the quantity buttons. If you look at the screenshot attached, it shows how the product card initially loads to a box with vertical arrows and then within a few seconds (or not at all) it loads the standard horizontal layout with minus and plus boxes.
    SCREENSHOT: https://imgur.com/aTpXTQX

    Just wondered if you had any experience to direct us to correcting anything that might be alerting us to a problem elsewhere. (Customers can still order so it’s not critical but they can get nervous when things aren’t stable in the shop). We noticed it primarily happens in Chrome and Firefox only loads the vertical box layout for a split second and then reverts to the horizontal layout.

    Best regards,
    Annemarie

    July 17, 2023 at 8:01 pm #1413528
    Rikard

    Hey Annemarie,

    Thanks for the screenshot. Could you post a link to where we can see the actual problem as well please?

    Best regards,
    Rikard

    July 18, 2023 at 10:27 am #1413571
    AnnemarieDoolin

    Yes Rikard, thanks.

    LINK: link to product card as as a sample

    July 18, 2023 at 11:45 am #1413581
    Rikard

    Hi,

    Thanks for that. Does it make any difference if you deactivate all plugins and custom code temporarily?

    Best regards,
    Rikard

    July 18, 2023 at 12:59 pm #1413598
    AnnemarieDoolin

    Hi Rikard, I will do that :-)
    Regards,
    Annemarie

    July 18, 2023 at 8:12 pm #1413633
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

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