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  • #1199277

    Hi,

    I cannot delete product reviews. The reviews in the products editor are loading endless. But if I switch the theme to a wordpress standard theme (for example WP Twenty Twenty), it works fine.

    Regards,
    Bernd

    • This topic was modified 4 years, 7 months ago by Bernd.
    #1199491

    Hey bzumoberhaus,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1199529

    Temporary Login activated.

    Regards,
    Bernd

    #1200594

    Hi Bernd,

    Thanks for giving us access.
    The problem seems to be coming from the child theme, if I use Enfold (parent theme) review shows properly on the backend and you can remove it.

    Best regards,
    Nikko

    #1201162

    Hi Nikko,

    Thanks for your reply. I cannot imagine the problem of my child theme. Because there is just a small function, to show a support-widget in the dashboard and nothing else. So it’s very basic. Do you have special requirements for an Enfold child theme?

    Best regards,
    Bernd

    #1201384

    Hi Bernd,

    No, we don’t have any special requirements for the child theme.
    I think you can try to comment out all your functions, then maybe add them one by one to know which one is causing it and maybe find which specific code was causing the issue with woocommerce comments.

    Best regards,
    Nikko

    #1201638

    Hi Nikko,

    I found the error in my child-theme. A stupid mistake :-( Now it works :-)
    I updated all our WordPress installations.

    Thanks a lot!

    Best regards,
    Bernd

    #1202004

    Hi Bernd,

    We are glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘WooCommerce product review: Impossible to delete’ is closed to new replies.