Tagged: woocommerce
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AuthorPosts
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March 31, 2020 at 9:25 am #1199277
Hi,
I cannot delete product reviews. The reviews in the products editor are loading endless. But if I switch the theme to a wordpress standard theme (for example WP Twenty Twenty), it works fine.
Regards,
Bernd- This topic was modified 4 years, 8 months ago by Bernd.
March 31, 2020 at 7:48 pm #1199491Hey bzumoberhaus,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoMarch 31, 2020 at 8:36 pm #1199529Temporary Login activated.
Regards,
BerndApril 3, 2020 at 7:36 pm #1200594Hi Bernd,
Thanks for giving us access.
The problem seems to be coming from the child theme, if I use Enfold (parent theme) review shows properly on the backend and you can remove it.Best regards,
NikkoApril 6, 2020 at 9:38 am #1201162Hi Nikko,
Thanks for your reply. I cannot imagine the problem of my child theme. Because there is just a small function, to show a support-widget in the dashboard and nothing else. So it’s very basic. Do you have special requirements for an Enfold child theme?
Best regards,
BerndApril 6, 2020 at 9:31 pm #1201384Hi Bernd,
No, we don’t have any special requirements for the child theme.
I think you can try to comment out all your functions, then maybe add them one by one to know which one is causing it and maybe find which specific code was causing the issue with woocommerce comments.Best regards,
NikkoApril 7, 2020 at 4:02 pm #1201638Hi Nikko,
I found the error in my child-theme. A stupid mistake :-( Now it works :-)
I updated all our WordPress installations.Thanks a lot!
Best regards,
BerndApril 8, 2020 at 8:15 pm #1202004Hi Bernd,
We are glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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