Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 8, 2024 at 7:47 pm #1442719
    hostworks

    The product listing page is listing all products instead of obeying the number listed in the dropdown. Woo support says it is a theme issue.

    Appreciate any assistance you can provide.

    May 9, 2024 at 5:41 am #1442755
    Ismael

    Hey hostworks,

    Thank you for the inquiry.

    The product count filter is working correctly on our installation. Did you install any product extensions or plugins? Please try to deactivate the extensions temporarily, then test the count filter again.

    Best regards,
    Ismael

    May 30, 2024 at 6:26 pm #1447098
    hostworks

    Ismael,
    Just Product filters for Woocommerce. I’ve spent a bunch of time with the Woo folks, but they claim it falls under your perview. If we load a default theme, the listing works.

    • This reply was modified 6 months, 3 weeks ago by hostworks.
    May 31, 2024 at 3:50 am #1447128
    Ismael

    Hi,

    Thank you for the update.

    We may need to access the site in order to check the issue properly. Please provide an admin login details in the private field.

    Best regards,
    Ismael

    May 31, 2024 at 4:06 am #1447131
    hostworks

    Done

    May 31, 2024 at 5:04 am #1447143
    Ismael

    Hi,

    Thank you for the info.

    We temporarily hid the code block element with the product shortcode and replaced it with the Product Grid element. The expected number of entries shows correctly, and the sorting works as expected.

    We also noticed that the site contains an older version (5.6.4) of the theme. Please upgrade it to the latest version (5.7.1) as soon as possible.

    Best regards,
    Ismael

    May 31, 2024 at 7:27 am #1447155
    hostworks

    Thanks Ismael, I appreciate it.

    June 3, 2024 at 4:20 am #1447521
    Ismael

    Hi,

    No problem! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

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Viewing 8 posts - 1 through 8 (of 8 total)
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