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My main product categories in the webshop are empty after the woocommerce and enfold update.
(Normaly the subcategories where displayed here)Example:
https://www.celebrationevents.nl/verhuur/geluidsapparatuur/
https://www.celebrationevents.nl/verhuur/complete-voordeelsets/I hope you can help out
Hey Gilbert,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi CelebrationEvents,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
If you need further assistance please let us know.
Best regards,
VictoriaHi Gilbert,
Looks like it shows subcategories only when you’re on that category page. And the links above are 404. There is no page there and so subcategories do not show.
Best regards,
VictoriaAs you can see in the menu on the left. The subcategories are there.
The subcategories are shown in the menu. But not as pictures on the left side of the page.
Hi CelebrationEvents,
Not sure I understand. Do you mean you had pictures there? There are no images in the html. Do you have a screenshot of what it was like?
Best regards,
VictoriaHello Victoria,
i dont have screenshots,
But this pages with product categories still work fine after the updates.;
https://www.celebrationevents.nl/verhuur/verhuur-dj-gear/
https://www.celebrationevents.nl/verhuur/verhuur-trussen-rigging/
https://www.celebrationevents.nl/verhuur/beeld/The other simular pages with product categories are not working anymore see;
https://www.celebrationevents.nl/verhuur/geluidsapparatuur/
https://www.celebrationevents.nl/verhuur/podium/
https://www.celebrationevents.nl/verhuur/verlichting-huren/
https://www.celebrationevents.nl/verhuur/complete-voordeelsets/Hi,
Please upgrade the plugin to version 3.3.1. The plugin authors pulled out version 3.3 because it’s incompatible with a lot of themes.
// https://wptavern.com/woocommerce-3-3-removed-from-plugin-directory-due-to-theme-conflicts
Best regards,
IsmaelIm currently ussing woocommerce 3.3.1 and having these issues.
Should i downgrade to an older version?
Where can i get an older version?Rdgards
GilbertHi,
You can find the releases of WooCommerce here
https://github.com/woocommerce/woocommerce/releasesBest regards,
BasilisI copied woocommerce 3.2.6 tot my plugin directory.
All the categories are dispayed again now.I also tried-out woocommerce 3.3.2 RC but it has the same problem.
I hope woocommerce fixes this in future release.Thanxs for the support.
Hallo Ismael,
Sorry i dont have a testsite.
Everything is running on my full operational website.I ther is anything i can do to help, let me know.
Gilbert
Hi,
Thank you for the update. Please upgrade the plugin again then provide the url to the page with the issue so that we can check it.
Best regards,
IsmaelHello Ismael,
the problem is still not solved. The product subcategories are not showing up in the shop.
This started with higher version than 3.2.6 of woocommerce, until then everything worked fine.
I waited and tested every new version of woocommerce, until now its not working.
When i swith back to woocommerce version 3.2.6 it works fineOn these Main product categorie pages containing sub cateogories, the product subcategories are not showing up.
https://www.celebrationevents.nl/verhuur/geluidsapparatuur/
https://www.celebrationevents.nl/verhuur/podium/
https://www.celebrationevents.nl/verhuur/verlichting-huren/
https://www.celebrationevents.nl/verhuur/complete-voordeelsets/These main product pages containing also sub-categories working fine:
https://www.celebrationevents.nl/verhuur/beeld/
https://www.celebrationevents.nl/verhuur/verhuur-dj-gear/
https://www.celebrationevents.nl/verhuur/verhuur-trussen-rigging/Please help me out.
Hi,
I can’t reproduce the issue on my own installation. The second level sub category displays properly on the first level category pages. Is it OK if we deactivate the plugins while we inspect the issue?
Best regards,
IsmaelHello Ismael,
No problem, please deactivate the plugins. (i allready tried that, whithout result)
I have activated woocommerce 3.3.5 so you can see for yourself.
You can also activate woocommerce 3.2.6 and see that it works fine than.Thanxs for your concerns.
Regards
Gilbert
Hi,
I still can’t figure out the issue. What I did noticed is the Enfold duplicates in the themes folder. Please delete those or more them somewhere else and leave the latest version.
Best regards,
IsmaelHello Ismael,
I removed the enfold duplicates. from the themes folder.
But the problems stays on.I hope you can sort this out. I activted Woocmerce 3.2.6 again, so that my visitors wil see all product.
When you come back to this please deactivate woocommerce 3.2.6 qand activate the lastest version.Kind regards
Gilbert
Hi,
I will ask the rest of the team to check this thread. Please wait for their response.
Best regards,
IsmaelHi Ismael
I havn’t received any response on this matter.
Hopefulley someone has can give a solution so i can upgrade to the newer woocommerce?Kinds regards
Gilbert
Hello Victoria,
I am not sure what you mean, all product category setting are the same.
And everything is working great until Woocommerce version 3.2.6. (currently running)When i swith to a newer version of woocommerce, the product subcategories are not showing up in these main product categories
https://www.celebrationevents.nl/verhuur/geluidsapparatuur/
https://www.celebrationevents.nl/verhuur/podium/
https://www.celebrationevents.nl/verhuur/verlichting-huren/
https://www.celebrationevents.nl/verhuur/complete-voordeelsets/Regards.
Gilbert
Hi CelebrationEvents,
Can you please show us what is not showing? Which subcategories are not showing? I see the subcategories showing according to the current category.
Best regards,
VictoriaHello Victoria
Im currently useing woocommerce 3.2.6 (untill this versions everthing works fine)
If you want to see the problems you can login and activate the latest woocommerce version.
Regards
Gilbert
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