Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 21, 2017 at 9:10 pm #855052
    SouffleDansCassette

    HI,

    It’s been a couple times that i recieve orders where the taxes hasn’t been charged.

    It’s like 3 orders outta 50. All the other orders are fine. How could i find/fix the buf?

    It’s costing me money. :(

    September 21, 2017 at 11:25 pm #855104
    Jordan Shannon

    Hey SouffleDansCassette,

    First, please try activating the default theme to see if this issue persists.

    Best regards,
    Jordan Shannon

    September 22, 2017 at 1:48 am #855134
    SouffleDansCassette

    Can you tell me how to do that please? Can I do it only in test, so it doesnt change my live site?

    Like i said, the thing is, it only happend 3 times in a month, so there is no way to know if or when it’s gonna happen again. I don’t want to keep my online store in default theme for a long time.

    Thanks!

    September 22, 2017 at 11:08 am #855311
    Victoria

    Hi SouffleDansCassette,

    I’m afraid, the issue might require a thorough investigation and it is out of the scope of our support. If the issue persists, I would suggest you hire a developer to help you to deal with it.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    September 22, 2017 at 7:36 pm #855532
    SouffleDansCassette

    I found the problem

    Thank you very much :)

    September 22, 2017 at 7:44 pm #855536
    Jordan Shannon

    Hi,

    Great! I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 6 posts - 1 through 6 (of 6 total)
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