Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 10, 2020 at 6:16 pm #1251931
    KeyshaunSmith

    Hello!

    Having issues where payment can not be made on my website.

    The payment sections are grayed out – please help!

    October 11, 2020 at 4:14 am #1251988
    Jordan Shannon

    Hey KeyshaunSmith,

    If you switch the theme are you able to see and use the checkout buttons?

    Best regards,
    Jordan Shannon

    October 12, 2020 at 2:49 am #1252134
    KeyshaunSmith

    Hey there!

    I think I found the issue myself.

    I have a redirect currently on my homepage, as I am building my website.

    Correct my if I am wrong, but it looks like the redirect is causing that issue correct?

    Link in private content.

    If this is the case, do you know of a workaround?

    Obviously I would like to test payments before making my website live.

    October 13, 2020 at 5:26 am #1252403
    Jordan Shannon

    Hi,

    It works when you remove the redirect? I would imagine that if the redirect happens while going to checkout then the checkout page my not be updating. I don’t have a workaround, but if the redirect is not absolutely necessary, then perhaps you can leave it out.

    Best regards,
    Jordan Shannon

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