Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 8, 2017 at 8:21 am #789338
    lauritschristensen

    Hi,

    I am experiencing a problem with WooCommerce:
    1. When people put an order, they don’t automatically get notifications sent on new order, processing, completed etc.
    2. When I try to send them manually (Order -> Order actions -> “Completed” -> Send) the screen goes blank.

    Using WP Mail Logger to see if the emails get sent – and no – they do not get sent.

    I do however receive New Customer email notifications on my admin email.

    I have tried replacing the customer-order-completed.php file from the latest WooCommerce download, which will send the email, but not receive on my test mail (it doesn’t go to spam). WP Mail Logger comes with this error: “Email contains no body”.

    This is a huge problem for me, as customers complain about not receiving these emails, and I have to send them emails manually.

    Any help is greatly appreciated.

    Thanks!

    May 8, 2017 at 10:32 am #789380
    Victoria

    Hey lauritschristensen,

    Here is an article form our docs, but it looks like you need to address this question to WooCommerce support.
    https://wordpress.org/support/topic/woocommerce-emails-notifications-not-working/
    https://docs.woocommerce.com/document/email-faq/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    • This reply was modified 7 years, 7 months ago by Victoria.
    May 11, 2017 at 4:59 pm #791739
    lauritschristensen

    Yea, but it seems like it’s an enfold thing.

    Because it is the exact three emails that aren’t working which are the only ones overriding the ones of WoCommerce’s original emails.

    From WP-Admin > Dashboard > WooCommerce > System Status:
    ”
    Overrides
    enfold/woocommerce/emails/customer-completed-order.php,
    enfold/woocommerce/emails/customer-on-hold-order.php,
    enfold/woocommerce/emails/customer-processing-order.php
    “

    May 12, 2017 at 12:32 pm #792246
    Victoria

    Hi lauritschristensen,

    Enfold does not have such files, they must be installed by WooCommerce, can you give us ftp credentials in private?

    Best regards,
    Victoria

    November 22, 2017 at 7:37 am #880108
    paso70

    This problem has been solved?
    I have the same problem

    can you help me?
    Suggerisci una modifica

    November 24, 2017 at 11:43 am #881117
    Victoria

    Hi paso70,

    Could you please start a separate thread, describe your issue there and give us a link to your website. Just to avoid confusion.

    Best regards,
    Victoria

    November 24, 2017 at 11:45 am #881118
    paso70

    ok I solved a plug in that created a contest

    November 24, 2017 at 4:33 pm #881289
    Victoria

    Hi paso70,

    Glad you got it working for you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 17, 2018 at 12:22 pm #898424
    wvanderzee

    Hi
    My problem is similar to the above. Suddenly, users will no longer receive an order notification and I will not receive an email with a woocommerce order. An email is sent when manually changing the status of the order.

    it seems like an enfold problem because all plugins have already been deactivated and at other websites with other themes this still works

    Greetings

    January 17, 2018 at 12:36 pm #898430
    wvanderzee

    excuse I have solved the problem
    it was still a plugin that had not been deactivated by mistake

    January 18, 2018 at 10:21 am #898970
    Rikard

    Hi,

    Great, glad you found the problem :-)

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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